Ariana Markum

As the founder and operator of My Errand Girl, I cultivated a comprehensive housekeeping and errand-running business that catered to a diverse range of client needs. From pet sitting and shopping for clients to mailing out items and delivering goods, I ensured prompt and reliable service in every task. Beyond traditional housekeeping duties, I took on the responsibility of managing my own bookkeeping and scheduling, maintaining a meticulous record of appointments and finances. I prioritized client satisfaction by staying in constant communication, even checking in on them outside of scheduled appointments. Additionally, I provided companionship and assistance to elders as needed, demonstrating empathy and care in every interaction. My services extended beyond basic errands to encompass organizational tasks such as filing paperwork, assisting with tax preparation by gathering receipts and creating spreadsheets for accountants, and organizing homes and offices. Through My Errand Girl, I not only provided practical assistance but also offered trust and reliability, ensuring peace of mind for my clients in all aspects of their lives.

I coordinated schedules and managed social media, enhancing our online presence. Delivering exceptional customer service was a priority, whether greeting customers or addressing inquiries promptly. I developed organized systems using Excel, managed incoming calls, and ensured a clean office environment. Demonstrating flexibility, I adjusted work hours to meet changing needs, always proactive in supporting team objectives and deadlines.

I played a multifaceted role in fostering a productive and collaborative work environment while ensuring exceptional customer service and operational efficiency. This involved initiating and leading morning meetings to promote communication and teamwork among employees, strategically scheduling jobs to optimize skill development, and maintaining financial oversight to uphold fiscal responsibility. I prioritized customer satisfaction by cultivating strong relationships with external partners and vendors and implementing efficient systems to track customer data and job assignments. Additionally, I upheld cleanliness and organization standards, conducted regular check-ins with employees to support their growth, and handled customer inquiries with professionalism and empathy, seeking resolution and compromise whenever necessary. My dedication to fostering a positive work environment and my willingness to go above and beyond to meet both internal and external needs exemplify my commitment to excellence in business consulting.

As an Independent Mary Kay Consultant, I excelled in direct sales, consistently achieving top sales performance within my 80-person unit every quarter. Despite operating in a saturated market, I proactively built a loyal clientele through my exceptional relationship-building skills and dedication to personalized service. Attending direct sales conferences and group classes, I continuously expanded my knowledge and honed my sales techniques. From making direct calls to managing my own books, I demonstrated self-reliance and a strong work ethic. Delivering inventory with pride, I ensured that each client felt valued and special, building lasting connections and enhancing brand loyalty.

I managed a diverse array of responsibilities crucial to office efficiency and client satisfaction. From adeptly handling incoming calls and directing them appropriately to personally engaging with customers to address inquiries and ensure their needs were met, I consistently prioritized seamless communication and exemplary service. My attention to detail shone through as I managed policy premium payments and compiled customer information for insurance quotes, supporting producers in generating accurate assessments. Additionally, I took initiative in various tasks, from running office errands to personally delivering policy documents to clients, fostering positive relationships and reinforcing satisfaction. Not only did I contribute to organizational improvements through re-filing and organizing paper files, but I also stayed abreast of policy changes and service enhancements by liaising with insurance companies. Furthermore, my role extended to developing streamlined documentation processes, assisting with data entry and system implementation, and providing invaluable support to producers in various tasks and projects, ultimately contributing to the overall success of the team.