Ariana Martinez
Bronx,NY
Overview
6
6
years of professional experience
Work History
Certified home health aide
VNS HEALTH
- Assisted patients with various activities of daily living, including using the toilet, bathing, dressing, preparing food, eating, drinking, and moving around
- Followed patient care plan directives as recommended or instructed by nurse
- Performed regular homemaking chores, such as doing dishes, sweeping and mopping floors, doing laundry, and cleaning patient medical equipment
- Ensured safe, healthy, clean, and uplifting patient environment at home.
Inbound Customer Service Representative
Altice USA
10.2022 - 01.2023
- Manage high volume of phone calls and provide response to all, maintaining high quality standards of service and performance
- Perform all follow up for outbound calls
- Sells consultatively and makes recommendations to prospects and clients of the various solutions the company offers
- Assist customers with knowledge on products and services
- Inform customer of deals and promotions
- Coordinate with customers and avoid any discontinuation of service from their end
- Ensure optimal levels of client satisfaction at all times
- Gain tech skills
- Probing customers
- Gain new customer relationships daily
- Close sales.
Cashier / Sales Associate
Burlington Coat Factory
10.2018 - 07.2019
- Respond to telephone inquirers, provide quality service to customers and associates inquiring about the availability of products or status of orders
- Listen attentively to caller needs to ensure a positive customer service experience
- Access electronic and paper cataloging systems to look up product information and availability
- Handle cash, credit or debit transactions
- Handling online transactions
- Recording daily transactions
- Help customers throughout the store to find the right items to purchase.
Sales Associate
JcPenney, Bay Plaza
05.2018 - 08.2018
- Ensure customers were satisfied with their experience
- Respond to telephone inquiries
- Fold clothing
- Make the store presentable
- Use electronic devices on a daily basis
- Promptly respond to inquiries from staff members and clients via phone, email and fax
- Rearrange store for holidays
- Develop highly empathetic client relationships and earned reputation for delivering exceptional customer service.
Cashier
Century 21 Department Stores
09.2017 - 02.2018
- Greeted customers throughout the store following through with questions & concerns
- Consistently trusted with taking care of responsibilities for clearing task
- Accurately entering & helping with processing payments.
Cashier / Photo Host
Maddame Tussads
06.2017 - 11.2017
- Provided an elevated experience to all visitors
- Continuously developed & maintained good customer service relationships
- Helped drive sales & achieve monthly goals.
Education
High School Diploma -
Walton High school, New York
The Bronx, NY06.2017
Skills
- Ability to participate or lead in projects
- Excellent communicator with great telephone manner
- Experience in working in fast paced environments
- Computer proficiency
- Customer service expert
- Provide all customers with care and keep them satisfied no matter the circumstances
- Organization skills
- Self motivated
- Self disciplined & highly self motivated
- Communication
- Leadership
- Time management
- Problem solving
Timeline
Inbound Customer Service Representative
Altice USA
10.2022 - 01.2023
Cashier / Sales Associate
Burlington Coat Factory
10.2018 - 07.2019
Sales Associate
JcPenney, Bay Plaza
05.2018 - 08.2018
Cashier
Century 21 Department Stores
09.2017 - 02.2018
Cashier / Photo Host
Maddame Tussads
06.2017 - 11.2017
Certified home health aide
VNS HEALTH
High School Diploma -
Walton High school, New York