Ariana Mathews
Jacksonville,FL
Summary
Highly motivated and experienced customer service professional with a strong track record of consistently exceeding customer expectations. Adept in handling inquiries, resolving complaints, and providing exceptional service. Skilled at effectively communicating with customers to understand their needs and concerns, delivering prompt and accurate solutions. Proven ability to multitask in a fast-paced environment, maintain a positive attitude, and work collaboratively with team members to achieve organizational goals. Demonstrated adaptability to new technologies and systems, streamlining processes and enhancing the overall customer experience.
Overview
11
11
years of professional experience
Work History
Security Guard
Allied Universal
05.2024 - 08.2024
- Reviewed live footage to detect suspicious activities.
- Conducted patrols to maintain facility safety.
- Informed authorities during critical situations.
- Monitor and report instances such as theft and unlawful entry.
Emergency Roadside Assistance
AAA Northeast
01.2022 - 05.2022
- Coordinated dispatch of road technicians for roadside assistance needs.
- Ensured rapid response to roadside emergencies by expertly providing solutions like tire repairs, fuel transfers, unlocking vehicles, and restoring battery power.
- Compiled precise records concerning each service call, capturing essential details about customer interactions, services rendered, and components involved.
- Provided reassurance, guidance, and clear communication to distressed motorists in emergencies.
Customer Service Assistant
State of Ohio
North Olmsted, Ohio, United States
03.2021 - 02.2022
- Managed unemployment claims filing procedures in compliance with applicable laws.
- Evaluated and reviewed determinations to ensure accuracy and consistency.
- Facilitated submission of appeal requests for claimants.
- Responded swiftly to a large number of customer inquiries through calls and emails.
Customer Service Representative
Medical Mutual
09.2019 - 05.2020
- Achieved exceptional service and quality benchmarks during every evaluation period.
- Handled provider and member inquiries proficiently in a dynamic call center.
- Evaluate and manage healthcare claims.
- Facilitated determination of medical benefits for providers and members.
- Handled customer inquiries efficiently while maintaining a high standard of professionalism.
Customer Service Representative
CVS/Caremark
United States
11.2016 - 06.2017
- Managed a high volume of inbound calls with professionalism.
- Managed prescription order processes.
- Clarified prescription plan details for members.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Loan Consultant
Checksmart
04.2015 - 11.2016
- Managed processing of loan applications and payments.
- Conducted check cashing transactions with precision.
- Maintained accuracy in counting and balancing store funds.
- Handled preparation and submission of tax forms.
- Completed in-depth client financial assessments to ascertain appropriate lending decisions.
- Addressed customer inquiries and complaints efficiently, ensuring professional conduct at all times.
- Enhanced customer satisfaction rates with timely responses to inquiries and thorough explanations of loan processes.
Customer Service Representative
Cardinal Health
United States
10.2013 - 03.2015
- Demonstrated professionalism by patiently addressing adverse customer reviews.
- Managed customer interactions tactfully, ensuring compliance with corporate procedures.
- Consistently achieved quality benchmarks at every review checkpoint.
- Resolved calls efficiently amidst demanding and rapid conditions.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor’s degree - business, Management, Marketing, and Related Support Services
DeVry University
Skills
- Government
- Email Management
- Workplace safety
- Patrolling
- Verbal and written communication
- Incident reporting
- Reporting skills
- Complex Problem-solving
- De-escalation techniques
- Customer service
- Data entry
- Risk assessment
- Critical thinking
- Call center experience
- Microsoft Excel
- Payment processing
- Call center operations
- Scheduling
Timeline
Security Guard
Allied Universal
05.2024 - 08.2024
Emergency Roadside Assistance
AAA Northeast
01.2022 - 05.2022
Customer Service Assistant
State of Ohio
03.2021 - 02.2022
Customer Service Representative
Medical Mutual
09.2019 - 05.2020
Customer Service Representative
CVS/Caremark
11.2016 - 06.2017
Loan Consultant
Checksmart
04.2015 - 11.2016
Customer Service Representative
Cardinal Health
10.2013 - 03.2015
Bachelor’s degree - business, Management, Marketing, and Related Support Services
DeVry University