Ariana Matos
Administrative Professional
Indian Harbour Beach,FL
Summary
Versatile Administrative Professional with expertise in scheduling, record management, and digital tools like Microsoft Office 365, SharePoint, and Canva. A proven track record in streamlining workflows, enhancing efficiency, and delivering excellent client service.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Dental Reception & Front Desk Administration
North American Dental Group (NADG)
09.2024 - Current
- Managed office calendars and appointment scheduling, coordinating patient visits to ensure smooth and efficient workflows.
- Handled incoming communications, including answering phone calls, providing accurate information to patients and staff, and responding to inquiries via email.
- Maintained patient records and files, ensuring confidentiality and compliance with privacy standards (HIPAA), while managing insurance documents and claims processing.
- Performed clerical support duties, including sorting, distributing, and scanning mail, ensuring proper organization of documents and efficient handling of administrative tasks..
- Streamlined office processes by identifying areas for improvement, suggesting ways to enhance efficiency for both staff and patients.
- Proficient with office management tools such as Open Dental, SharePoint, MicrosoftTeams, and Canva, supporting digital administration and marketing needs.
Registered Behavior Technician
Blue Iris ABA and Positive Steps ABA
02.2021 - 07.2023
- Conducted functional behavior assessments, functional analysis, and preference assessments to identify target behaviors in the ASPD population and their purpose, across in-home, school, and clinic settings.
- Used data collection systems (e.g., ReThink) to monitor and document patient behaviors, treatment plans, and progress reports with accuracy and attention to detail.
- Collaborated with interdisciplinary teams to adjust treatment strategies, support family needs, and optimize client care.
- Demonstrated excellent time management skills, managing schedules, documenting progress, and conducting client assessments while ensuring timely and accurate reporting.
- Led and contributed to team discussions, ensuring clear communication of client needs and data-driven recommendations for ongoing treatment adjustments.
Social Media Manager/Marketing Coordinator/Administrative Assistant
Esprit Tech
09.2017 - 02.2021
- Developed and executed SEO strategies and digital marketing campaigns, driving brand awareness and engagement by 35%.
- Managed and curated content across multiple websites and social media platforms, optimizing for search engines and customer interaction.
- Coordinated marketing projects from concept to execution, ensuring timely delivery and alignment with strategic goals.
- Oversaw customer communication through CRM systems, managing client files, tracking data, and ensuring accurate documentation.
- Processed and edited visual content, including photoshoots and advanced image editing for marketing materials.
- Handled scheduling, client follow-ups, and inquiries, ensuring smooth operations and positive customer experiences.
- Supported cross-functional teams by organizing and maintaining digital assets, documents, and marketing collateral.
Education
Bachelor of Arts - Mass Communications
University of South Florida
Tampa, FL 06.2012 - 05.2017
Skills
Efficient Scheduling and Calendar Management
- Expert in organizing complex schedules and utilizing scheduling tools to ensure timely appointments, optimized workflows, and priority management in remote settings
Document Management and Data Organization
- Skilled in maintaining and organizing records with accuracy and confidentiality while ensuring compliance with HIPAA and industry standards
Communication and Client Service
- Strong written and verbal communication skills with a proven ability to resolve issues, manage inquiries, and build positive relationships in diverse, remote environments
Process Improvement and Workflow Optimization
- Adept at analyzing workflows to identify inefficiencies and implement solutions that boost productivity and eliminate bottlenecks
Time Management and Multitasking
- Proven ability to prioritize tasks, meet competing deadlines, and maintain focus in dynamic, fast-paced remote environments
Adaptability and Problem-Solving
- Flexible and resourceful, excelling in dynamic environments and adapting seamlessly to shifting priorities
Cross-Functional Collaboration
- Experienced in collaborating with interdisciplinary teams, aligning goals, and delivering results while effectively coordinating across time zones using virtual communication tools
Timeline
Dental Reception & Front Desk Administration
North American Dental Group (NADG)
09.2024 - Current
Registered Behavior Technician
Blue Iris ABA and Positive Steps ABA
02.2021 - 07.2023
Social Media Manager/Marketing Coordinator/Administrative Assistant
Esprit Tech
09.2017 - 02.2021
Bachelor of Arts - Mass Communications
University of South Florida
06.2012 - 05.2017
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