Highly skilled and empathetic Program Supervisor with more than 17 years leading, managing and supervising professional staff in social services. Past work has included management services, program planning and development and educational guidance counseling. Active listener with an ability for building lasting professional relationships.
Overview
9
9
years of professional experience
Work History
Community Schools Coordinator (Program Supervisor)
Children's Bureau
10.2022 - Current
Funded by the CA Department of Education, the CA Community Schools Partnership Program (CCSPP) supports schools’ efforts to partner with community agencies and local government to align resources towards improved child outcomes
Coordinate and oversee implementation of services of CCSPP providers including Anaheim Elementary School District staff and other community based organizations
Provide direct supervision of Children’s Bureau staff including two Family Support Counselor (case manager)
Ensure contractual obligations are met including implementation of Children’s Bureau services, data collection, and reporting
Develop and implement Continuous Quality Improvement (CQI) processes to ensure program goals are met using Plan / Do / Study / Act cycles
Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
Increased efficiency by streamlining coordination processes and implementing new organizational systems.
Managed budgets skillfully by tracking expenses diligently and allocating resources appropriately based on priority needs.
Coached employees through day-to-day work and complex problems.
Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Sernior Social Worker
Orange County Social Services Children and Families Services
10.2020 - 10.2022
Investigate allegations of abuse and neglect of elders and dependent adults, child abuse and neglect allegations
Assess the harm and risk of a child, elder or dependent adult for neglect and abuse
Analyze, evaluate and treat individuals and families facing a variety of social and economic challenges
Enhanced community resources for clients through collaboration with local agencies and organizations.
Provided crisis intervention services to clients, addressing immediate needs and ensuring safety.
Mentored junior social workers, enhancing their professional development and skills growth.
Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
Write comprehensive report, such as: investigation, detention, pre-trial and status review reports.
Work closely with children with ages from infant to 18 years' old
Work with stakeholders, such as: law enforcement, County agencies, lawyers, court officers, medical professionals, etc.
School Social Worker Intern
Santa Ana Unified School District
08.2021 - 05.2022
Enhanced student support by conducting comprehensive assessments and implementing individualized interventions.
Collaborated with teachers and administrators to develop strategies for addressing students'' social, emotional, and behavioral needs.
Improved school climate by fostering positive relationships among students, staff, and families through effective communication and conflict resolution techniques.
Increased access to community resources for students and families by establishing partnerships with local organizations and agencies.
Facilitated group therapy sessions for students struggling with various emotional or behavioral issues, resulting in improved coping skills and overall wellbeing.
Contributed to the school''s crisis response team by providing immediate support during emergencies or critical incidents involving students or staff members.
Coordinated multidisciplinary case conferences involving parents, teachers, administrators, mental health professionals, and other service providers as necessary for collaborative problem-solving efforts.
Documented services provided meticulously by keeping accurate records of activities, interactions and conversations.
Interviewed clients to assess needs and determine most suitable needs and services.
Family Oasis Family Resource Center Coordinator (Program Supervisor)
Children's Bureau
07.2015 - 10.2020
Developed innovative programs addressing specific community needs, resulting in increased utilization of center services.
Enhanced family resource access by developing and implementing comprehensive outreach strategies.
Increased community awareness of available resources through targeted marketing efforts and public presentations.
Streamlined service delivery by coordinating with various agencies and partners, ensuring efficient allocation of resources.
Ensured center compliance with all relevant regulations through diligent record-keeping and reporting practices.
Improved client satisfaction levels by conducting regular needs assessments and adjusting services accordingly.
Facilitated workshops for parents on topics such as child development, parenting skills, and educational advocacy.
Created an inclusive environment for diverse populations by promoting cultural sensitivity among staff members and clients alike.
Implemented data-driven decision-making processes to evaluate program effectiveness and identify areas for improvement.
Managed budgets efficiently while maintaining high-quality services to meet the evolving needs of the community served.
Established strong working relationships with local schools, government entities, and nonprofits to maximize collaboration opportunities.
Customer feedback informed continuous process improvements that enhanced overall service quality at the Family Resource Center.
Education
Masters of Social Work - Community Leadrship and Program Development
Azusa Pacific University
Azusa, CA
Bachelor of Science - Human Services
University of Phoenix
La Mirada, CA
01.2006
Skills
Program development and management
Microsoft Office
VistaShare Outcome Tracker
CWS/CMS database
Knowledge of the Social Service System
Contract Management
Strategic Planning
Quality Assurance
Stakeholder Engagement
Conflict Resolution
Training and Development
Languages
Spanish
Full Professional
social media content creator
Domestic Violence
Grief and Trauma Counseling
Safe Schools
Gang Prevention
Child and Elder Abuse
Culture Competency
Child Abuse and Elder Abuse Report
Qualified Educator in Adverse Childhood Experiences
CORE and SWIFT Social Worker Training
Timeline
Community Schools Coordinator (Program Supervisor)
Children's Bureau
10.2022 - Current
School Social Worker Intern
Santa Ana Unified School District
08.2021 - 05.2022
Sernior Social Worker
Orange County Social Services Children and Families Services
10.2020 - 10.2022
Family Oasis Family Resource Center Coordinator (Program Supervisor)
Children's Bureau
07.2015 - 10.2020
Masters of Social Work - Community Leadrship and Program Development
Foster Care & Adoption Social Worker at Children's Bureau of Southern CaliforniaFoster Care & Adoption Social Worker at Children's Bureau of Southern California
Ongoing Family Services Caseworker 2 at Westmoreland County Children's BureauOngoing Family Services Caseworker 2 at Westmoreland County Children's Bureau