Ariana Miller
Cincinnati,United States
Summary
Detail-oriented and compassionate Medical Assistant with over 7 years of experience in healthcare settings, adept at supporting clinical teams, managing patient interactions, and ensuring smooth administrative operations. Skilled in handling patient records, scheduling appointments, and maintaining compliance with medical regulations. Demonstrated ability to thrive in fast-paced environments, manage confidential information, and foster positive relationships with both patients and staff. Now seeking to transition into Human Resources, bringing a strong background in communication, problem-solving, and organizational skills, along with a passion for fostering positive work environments and supporting employee well-being. Eager to leverage healthcare experience to contribute to the HR function and support team development, employee relations, and operational efficiency.
Overview
13
13
years of professional experience
Work History
Office Coordinator
Trihealth
03.2025 - Current
- Coordinated daily office operations to enhance workflow efficiency.
- Facilitated onboarding process for new employees, providing training on office protocols and tools.
- Oversaw maintenance of office equipment, coordinating repairs and service contracts effectively.
- Assisted with the hiring process, conducting interviews and onboarding new employees to promote company culture.
- Collaborated with various departments to streamline processes and improve interdepartmental communication.
Senior Medical Assistant
TriHealth
05.2018 - Current
- Increased clinic productivity by training new medical assistants in proper techniques and best practices.
- Provided compassionate care to diverse populations, fostering trust and rapport with patients of all ages and backgrounds.
- Demonstrated commitment to professional growth by attending continuing education seminars and maintaining current certification as a Senior Medical Assistant.
- Reduced patient wait times by 50%, effectively prioritizing tasks and managing patient flow during busy clinic hours.
- Enhanced patient care by efficiently managing medical records and maintaining strict confidentiality.
- Improved office efficiency by streamlining appointment scheduling and optimizing workflow processes.
- Facilitated seamless communication between patients, healthcare providers, and insurance companies to ensure accurate billing and reimbursement.
- Answered 70 phone calls per day to offer office information, answer questions, and direct calls to staff.
- Implemented care and efficiency improvements to support and enhance office operations.
- Conducted thorough pre-visit assessments, obtaining vital signs, medical histories, and medication lists for accurate documentation purposes.
- Performed medical records management, including filing, organizing and scanning documents.
Lead Lifeguard
Blue Ash Recreation Center
05.2015 - 08.2018
- Responded to emergencies with swift action, providing first aid and CPR when necessary.
- Streamlined communication between lifeguard team members and management, facilitating a smoother operation of the facility.
- Organized engaging swim lessons for various age groups, teaching essential skills for aquatic safety and enjoyment.
- Helped coordinate and manage special events at the facility, contributing to positive community experiences.
- Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
Lead Lifeguard
Swimsafe Pool Management
05.2013 - 08.2015
- Responded to emergencies with swift action, providing first aid and CPR when necessary.
- Performed timely pool chemical checks, ensuring proper levels for a healthy swimming environment.
Education
Associate of Science - Medical Assisting
University of Cincinnati
Cincinnati, OH05-2018
Skills
- Medical office administration
- Medical billing and coding
- Analytical decision-making skills
- Highly Adaptable
- Team management and supervision
- Reliable team player
- Healthcare compliance
- Quick problem solver
- Medical records confidentiality
- Inventory and supply management
Timeline
Office Coordinator
Trihealth
03.2025 - Current
Senior Medical Assistant
TriHealth
05.2018 - Current
Lead Lifeguard
Blue Ash Recreation Center
05.2015 - 08.2018
Lead Lifeguard
Swimsafe Pool Management
05.2013 - 08.2015
Associate of Science - Medical Assisting
University of Cincinnati