Ariana Moctezuma-Macias
Summary
Goal-oriented individual versed in greeting high-volume of customers and great at multitasking. Dedicated to offering exceptional assistance to team members and clients. Skilled at organizing, great at navigating through new systems, and helping people with issues they are having and finding a solution. Positive and upbeat with strong relationship-building abilities.
Overview
2
2
years of professional experience
Work History
Sales Associate
White Rock Soap Gallery
06.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Monitored customers for signs of security concerns and escalated issues to management.
Sales Associate
Bath & Body Works
04.2022 - 06.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Monitored customers for signs of security concerns and escalated issues to management.
Kitchen Crew Member
Fiesta Mart LLC
06.2021 - 09.2021
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Learned other teammates' work tasks to train as backup.
- Transported food items from storage areas to kitchen for prepping.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Monitored food temperatures and quality throughout shifts.
- Maintained composure and work quality while under stress.
- Stocked and rotated food items according to expiration dates.
- Assisted in setting up and breaking down kitchen stations.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Operated food slicers, grinders and chopper in accordance with safety guidelines.
- Pushed, pulled and transported large loads and objects.
- Used manual or electric appliances to clean, peel, slice and trim foods.
Education
Bachelor of Science - Nursing
The University of Texas At Arlington
Arlington, TX12.2026
Associate of Science -
Mountain View College
Dallas, TX05.2022
High School Diploma -
Trinidad Garza Early College At Mt View
Dallas, TX05.2022
Skills
- Sales Trends
- Market Research
- Time Management
- Dispute Mediation
- Guest Relations
- Verbal Communication
- Customer Service
- Cash Handling Accuracy
- Multitasking Strengths
- Excellent People Skills
- Adapt to Diverse Groups
- Inventory Tracking
Languages
Spanish
Native or Bilingual
Relevant Information
- Used Microsoft Office apps (e.g.: Word, Excel, etc.) throughout middle school, high school, and currently in college.
- Use planners, both on paper and on my computer, to keep events and due dates together.
Timeline
Sales Associate
White Rock Soap Gallery
06.2023 - Current
Sales Associate
Bath & Body Works
04.2022 - 06.2023
Kitchen Crew Member
Fiesta Mart LLC
06.2021 - 09.2021
Bachelor of Science - Nursing
The University of Texas At Arlington
Associate of Science -
Mountain View College
High School Diploma -
Trinidad Garza Early College At Mt View
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