Ariana Montijo
Glendale,USA
Summary
Dynamic professional with a robust background in customer interactions and service solutions, dedicated to enhancing customer satisfaction and loyalty. Expertise in conflict resolution, communication, and problem-solving drives a commitment to delivering exceptional service. Recognized for reliability and a proactive approach, consistently achieving organizational goals while adapting seamlessly to evolving work environments. Collaborative team player focused on results through efficient and empathetic service delivery.
Overview
10
10
years of professional experience
1
1
Certification
Work History
caregiver/Teacher of 2's-Middle school/Supervisor
KidsCare
Phoenix, Arizona
05.2016 - 11.2019
- Provided compassionate support to children with diverse needs, fostering a nurturing environment.
- I Managed and cared for 2-year-olds up to middle school age in a daycare/afterschool setting, ensuring safe, engaging and supportive environments while following all state and facility safety regulations. Alongside my childcare responsibilities,
- Collaborated with families to develop individualized care plans tailored to specific requirements.
Manager/Food Prep/Cashier
El Pollo Loco
Phoenix, Arizona
05.2016 - 11.2019
- Processed customer transactions efficiently while maintaining accuracy in cash handling.
- Assisted in training new cashiers on register operations and customer service best practices.
- Greeted customers entering store and responded promptly to customer needs.
- Resolved customer inquiries and complaints promptly to enhance satisfaction and loyalty.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Placed in active lead when Store Manager was unavailable.
Financial Front Desk Night Auditor/Receptionist
Hyatt Place Hyatt House Hotel North Scottsdale
Scottsdale, Arizona
08.2023 - Current
- Interpreting and understanding employer policies and procedures.
- Critical thinking, analytical and detail oriented.
- Manage front desk operations, ensuring seamless guest check-ins and check-outs.
- Process nightly financial reports, reconciling discrepancies and maintaining accurate records.
- Evaluating financial operations and overseeing the front desk operations, guest services, and hotel security.
- Assist guests with inquiries, providing exceptional customer service and problem resolution.
Direct Support Specialist
Child Support Services
Phoenix/Glendale/Peoria, Arizona
09.2022 - 04.2023
- Provided direct support to clients, facilitating daily living activities and enhancing quality of life.
- Excellent interpersonal, written and oral communication skills teaching life skills, conflict resolution and mentoring children, teens and young adults to set them on a responsible independent life path.
- Building trusting relationships, providing guidance and supporting staff during constructed activities to maintain a safe and nurturing environment.
- Ability to respond effectively in critical situations including coordinating with CPS, law enforcement and other authorities while using personal resources to ensure timely assistance.
- Strong problem-solving skills, adaptability, and a commitment to continuous improvement.
Residential Program Specialist
Arizona State Hospital
Phoenix, Arizona
07.2021 - 09.2022
- Facilitated group therapy sessions, promoting engagement and communication among residents.
- Monitored resident progress, documenting behavioral changes and collaborating with interdisciplinary teams.
- Successfully developed, implemented and monitored care plans for 60+ residents, ensuring each plan met their unique goals and needs.
- Critical thinking, analytical and detail oriented by taking the initiative in leading crisis interventions, de-escalating challenging situations with professionalism and empathy, coordinating with hospitals, families, and outside agencies to deliver exceptional support.
- Supervised and trained staff to uphold high standards of care, compliance, and teamwork-Demonstrating natural leadership and a passion for developing others.
- Consistently maintained detailed documentation, facilitated engaging group activities and promoted a positive, community-focused environment.
- Coordinated community resources for residents, fostering connections to external support systems.
Security Dispatcher-Internal Promotion to Residential Program Specialist
Arizona State Hospital
Phoenix, Arizona
03.2021 - 07.2021
- Coordinated communication between staff and security personnel for efficient emergency response.
- Consistently provided professional and empathetic customer service to staff and 300 residents, addressing security concerns promptly and keeping stakeholders informed of ongoing situations.
- Effective time management and organizational skills for managing and prioritizing multiple tasks and follow up on unresolved issues.
- Maintained daily log of incidents, maintaining accurate records for reporting and analysis.
- Implemented process improvements that streamlined dispatch operations and reduced response times.
Customer Service Representative
State of Arizona/Department of Economic Security
Glendale, Arizona
11.2019 - 03.2021
- Provided accurate information regarding eligibility requirements and program guidelines.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Applied knowledge in FAA computer system platforms; AZTECS, HEAPlus and Policy Manuals.
- Collaborated with team members to enhance service delivery and customer satisfaction though the use of Standard Work.
- Excellent interpersonal, written and oral communication skills.
- Issued EBT cards.
- Applied Customer Service practices and techniques to provide excellent customer service to the community.
Education
Highschool Graduate -
Moon Valley Highschool
01-2019
Skills
- Handle detailed work with accuracy and promptness
- Model integrity, confidentiality, dependability and quality customer service
- Interpreting and understanding program policies and procedures
- Leadership, Staff Training & Team Development
- Organizational Efficiency & Time Management
- Multitasking & Workflow Prioritization
- Effective Communication & Interpersonal Skills
- Critical Thinking & Strategic Problem Solving
- Conflict Resolution & Professional Empathy
- Data Entry, Documentation & Record Management
- Proficiency in Microsoft Office Suite and the Google Platforms : Working knowledge of FAA system platforms
- Dependability, Adaptability & Strong Work Ethic
- Process Improvement & Quality Assurance
Certification
- Fingerprint Clearance Card
- CPR Certification/AED/First Aid
- NVCI Training/Self Defense Training
- Preschool/Elementary School Training Certificates
- Management/Supervision Courses Training (Hospitality, Front Desk and Schooling)
- Canva Design Training/Certificates
- Project Manager Training
- Operations manager training
- Security Guard Training and Certificate (Due)
- Leadership/Management program Training
- Liquor License
Timeline
Financial Front Desk Night Auditor/Receptionist
Hyatt Place Hyatt House Hotel North Scottsdale
08.2023 - Current
Direct Support Specialist
Child Support Services
09.2022 - 04.2023
Residential Program Specialist
Arizona State Hospital
07.2021 - 09.2022
Security Dispatcher-Internal Promotion to Residential Program Specialist
Arizona State Hospital
03.2021 - 07.2021
Customer Service Representative
State of Arizona/Department of Economic Security
11.2019 - 03.2021
caregiver/Teacher of 2's-Middle school/Supervisor
KidsCare
05.2016 - 11.2019
Manager/Food Prep/Cashier
El Pollo Loco
05.2016 - 11.2019
Highschool Graduate -
Moon Valley Highschool