Ariana Moraes
San Diego,CA
Summary
Dynamic startup founder with a decade of experience at Natura ECD, adept in strategic thinking and data-driven decision making. Successfully launched a nature-based education program, enhancing family engagement and service quality. Proven ability to empower teams and streamline operations, ensuring exceptional customer experiences in diverse environments.
Overview
24
24
years of professional experience
Work History
Startup Founder & Director
Natura ECD
SAN DIEGO
07.2015 - 09.2025
- Established and launched an innovative nature-based early childhood education program.
- Crafted an educational program that merges Montessori and Waldorf methodologies with nature-focused activities.
- Managed logistics operations to enhance business efficiency.
- Ensured excellence in child care services by providing support and assistance, maintaining exceptional customer service for ten years.
- Enhanced family experiences by providing warm welcomes during transitions in the past decade.
- Directed staff operations following founder's handbook.
- Oversaw customer service functions for ten years, maintaining high standards of performance.
- Boosted service quality through effective customer understanding.
- Executed payment and payroll tasks to ensure seamless financial operations.
Assistant Teacher
NGLC
San Diego, CA
01.2007 - 01.2009
- Facilitated daily classroom activities, enhancing student engagement and learning outcomes.
- Supported lead teacher in lesson planning and curriculum development for diverse learning needs.
- Implemented classroom management strategies to promote a positive learning environment.
- Assisted in assessing student progress and adapting instructional materials accordingly.
Customers Service (server)
South Bay Fish Grill
San Diego, CA
06.2006 - 09.2008
- Delivered exceptional service to guests, ensuring a positive dining experience.
- Managed multiple tables efficiently in fast-paced environments, maintaining high customer satisfaction.
- Trained and mentored new staff on menu offerings and service protocols.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
Customer Service
Bank of America
San Diego, CA
08.2005 - 03.2006
- Introduced innovative products to enhance account protection.
- Recommended innovative products to enhance service offerings.
- Assessed products to improve customer banking experience.
- Maintained precise and secure management. of teller drawer funds.
- Processed daily transactions while delivering outstanding customer service to both new and returning patrons.
Customer Service Representative
Denny’s Restaurants
San Diego, CA
01.2003 - 08.2005
- Ensured customer satisfaction through attentive and dedicated service.
- Enhance customer service by suggesting menu orders.
- Handled transaction processing with accuracy and efficiency.
- Expressed gratitude to customers for their continued patronage.
Customer Service Representative
Whoo’s Smart Bookstore
San Diego, CA
05.2002 - 12.2004
- Facilitated customer support by locating educational materials and books for the academic year.
- Organized inventory and guided patrons throughout the bookstore.
- Provided a warm greeting to all customers.
- Streamlined stock operations to enhance overall warehouse efficiency.
Costumer Service
Wild Animal Park Safari
San Diego, CA
04.2001 - 05.2002
- Provided customers with reliable, enthusiastic and personalized customer service.
- Welcomed and greeted guests
- Assisted customers by providing exceptional customer service and processing transactions.
Education
Political Science
San Diego City College
San Diego, CASkills
- Strategic thinking
- Adaptability and resilience
- Delegation and empowerment
- Data-driven decision making
Accomplishments
- Supervised team of 10 staff members.
- Achieved by completing many tasks with accuracy and efficiency.
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Native or Bilingual
Italian
Limited Working
French
Elementary
Timeline
Startup Founder & Director
Natura ECD
07.2015 - 09.2025
Assistant Teacher
NGLC
01.2007 - 01.2009
Customers Service (server)
South Bay Fish Grill
06.2006 - 09.2008
Customer Service
Bank of America
08.2005 - 03.2006
Customer Service Representative
Denny’s Restaurants
01.2003 - 08.2005
Customer Service Representative
Whoo’s Smart Bookstore
05.2002 - 12.2004
Costumer Service
Wild Animal Park Safari
04.2001 - 05.2002
Political Science
San Diego City College