Ariana Morgan
El Segundo,CA
Summary
I am a passionate Healthcare worker with 5+ years' experience in both clinical and administrative roles. I have demonstrated strong communication, problem solving, and interpersonal skills. I am self-motivated and eager to learn more about the field.
Overview
5
5
years of professional experience
1
1
Certification
Work History
PCA
Bell Medical Services
Minneapolis, MN
01.2021 - 04.2024
- Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
- Gave reminders about hygiene practices like brushing teeth or combing hair.
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
- Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
- Accompanied clients to doctor's appointments and outings when necessary.
Patient Services Coordinator
Children's Minnesota Minneapolis Hospital
Minneapolis, MN
01.2022 - 10.2022
- Maintained accurate documentation of patient visits and follow-up care plans.
- Coordinated the release of medical records to third parties upon request.
- Coordinated insurance authorizations, collected co-payments and resolved discrepancies.
- Resolved customer service issues in a timely manner according to established policies.
- Adhered to HIPAA regulations when handling confidential patient information.
- Updated patient demographic information as needed in EHR system.
- Processed referrals for specialty care services as needed.
- Organized and maintained patient charts with proper classification and filing systems.
- Assisted with scheduling appointments for patients.
- Greeted patients and visitors in a friendly and professional manner.
- Registered new patients in accordance with HIPAA guidelines.
- Provided administrative support to physicians, nurses, and other healthcare personnel.
Customer Service Representative
GS Labs, LLC
Blaine, MN
03.2021 - 06.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Receptionist
Clear Lakes Dental
Minneapolis, MN
06.2019 - 12.2019
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Scheduled appointments for clients, customers, and other visitors.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Answered and directed incoming calls using multi-line telephone system.
- Updated and recorded customer or client information to maintain accounts.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed payments and updated accounts to reflect balance changes.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Education
Medical Administrative Assistant - Medical Administrative Assistant
Summit Academy Opportunities Industrialization Center
Minneapolis, MN01-2022
High School Diploma -
Champlin Park High School
Champlin, MN06-2013
Skills
- Medical Terminology Knowledge
- HIPAA Compliance
- Patient Services
- Insurance Verification
- Appointment Scheduling
- Customer Service
- Problem-Solving
- Insurance Company Knowledgeable
- Registration and Admissions
- Multitasking and Organization
- Team Collaboration
- Phone and Email Etiquette
- Patient Registration
- Payment Processing
- Inbound and Outbound Calling
- Customer Relationship Management (CRM)
- Administrative Support
Certification
- Medical Administrative Assistant 2022
Timeline
Patient Services Coordinator
Children's Minnesota Minneapolis Hospital
01.2022 - 10.2022
Customer Service Representative
GS Labs, LLC
03.2021 - 06.2021
PCA
Bell Medical Services
01.2021 - 04.2024
Receptionist
Clear Lakes Dental
06.2019 - 12.2019
Medical Administrative Assistant - Medical Administrative Assistant
Summit Academy Opportunities Industrialization Center
High School Diploma -
Champlin Park High School