Ariana Nicole Castro

• Covered multiple leave of absences in various lines of business including Vaya MSP and strategic
• Won "Most Trusted Decision Maker" and "Easiest to Work With" 2025 awards decided amongst a department-wide vote across Account Management and Client Delivery
• Mentored new team members and assisted with onboarding

• Cumulative bookings of 610.44 during Q1 + Q2 of 2024 generating over 10 million in revenue
• Placed in Top 3 MSP Account Managers consistently Q4 2023, Q1 2024, + Q2 2024
• Facilitated regular project status meetings and provided progress reports to leadership.

• Mentored new team members, helping scale the team from 2 to 15 employees
• Assisted in developing KPIs, metrics, and individual goals
  Established trainings to ensure team members are proficient in all lines of business and continuous
  process flow and market changes
• Analyzed data and provided recommendations to enhance project outcomes and drive business growth.
• Utilized project management tools and software to track progress and monitor project milestones
• Collaborated with vendors and external partners to streamline project processes and maximize
  resources.

• Joined the Project Fulfillment Team as an inaugural team member
• Coordinated cross-functional teams to meet project deadlines and deliverables.
• Implemented new project management tools to enhance efficiency and productivity.
• Led training sessions for team members on project fulfillment best practices.
• Resolved project-related issues and maintained positive client relationships.

• Mentored and assisted in the training of other account coordinators
• Built strong relationships with key clients to ensure satisfaction and retention.
• Implemented CRM systems to streamline client communication and tracking.
• Managed client accounts and provided strategic communication support.
• Worked as an account coordinator in the strategic accounts division of account management.
• Assisted the account manager to maximize the sales on our desk by creating consistent process flows.
• Worked with the account manager to submit appropriate candidates for assignment with our contract client facilities.
• Managed client accounts, ensuring timely delivery of products and services.
• Analyzed market trends and competitor performance to drive strategic decision-making.
• Maintained accurate records of client interactions and transactions using CRM systems.

• Worked as an account coordinator in the strategic accounts division of account management.
• Assisted the account manager to maximize the sales on our desk by creating consistent process flows
Worked with the account manager to submit appropriate candidates for assignment with our contract
client facilities
• Managed client accounts, ensuring timely delivery of products and services.
• Analyzed market trends and competitor performance to drive strategic decision-making.
• Maintained accurate records of client interactions and transactions using CRM systems.