ARIANA NIETO
BROOKLYN
Summary
Offering positive attitude and willingness to learn and grow in customer-focused environment. Brings foundational understanding of customer service principles and ability to quickly adapt to new systems and processes. Ready to use and develop communication and problem-solving skills in any customer servicing roles.
Overview
4
4
years of professional experience
Work History
Customer Experience Coordinator
Veterinary Emergency Group
09.2024 - Current
- Managed front desk operations, including greeting clients, answering phones, and dealing with life or death emergencies.
- Assisted pet owners in high-stress and emergency situations with empathy and professionalism.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Provided clear communication about medical procedures, wait times, and payment options.
- Accurately processed customer payments using POS systems, handling cash, credit cards, and invoicing with precision.
- Coordinated with veterinary staff to ensure seamless patient flow and timely service delivery.
- Maintained organized records of client information, appointments, and payment history.
- Demonstrated the ability to stay composed and efficient in high-pressure, fast-paced environments.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Trained staff on operating procedures and company services.
Local Marketing Specialist /Retail Sales Associate
PUPS PET CLUB
06.2023 - 01.2024
- Collaborative Cross-Functional Engagement: Worked collaboratively with internal teams, including operations, customer service, and graphic design, ensuring alignment of marketing initiatives with broader business objectives
- Adapted swiftly to changes in business goals and market dynamics, contributing to a cohesive and integrated approach across departments
- Cross-Functional Collaboration with Salesforce Knowledge: Integrated Salesforce into marketing operations, utilizing the platform for customer relationship management (CRM) and data-driven decision-making
- Enhanced customer engagement, utilizing email marketing campaigns and newsletters.
- Greeted customers and helped with product questions, selections, and purchases.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkou
Customer Service Representative
CON EDISON
05.2022 - 02.2023
- Effective Communication: Developed strong communication skills to convey complex information in a clear and concise manner
- Facilitated positive interactions with customers through various channels, including phone, email, and online chat
- Problem Resolution: Demonstrated proficiency in problem-solving by addressing customer issues related to billing, service disruptions, and account management
- Collaborated with internal departments to resolve complex problems, ensuring customer satisfaction
- Product Knowledge: Acquired in-depth knowledge of Con Edison's services to provide accurate information and assist customers in making informed decisions
- Multitasking and Time Management: Managed high call volumes efficiently, demonstrating excellent multitasking skills and the ability to prioritize tasks
- Team Collaboration: Worked collaboratively with cross-functional teams to streamline communication channels and improve overall customer experience
Retail Sales Associate /Pet Bather
BFF Pet Wash
06.2021 - 01.2022
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers and helped with product questions, selections, and purchases.
- Provided personalized service to customers, assisting them in selecting grooming products and supplies tailored to their pets' needs.
- Handled cash, credit card payments, and promotional discounts while maintaining a high level of accuracy.
- Contributed to maintaining a clean, approachable store environment that reflected the brand’s standards.
- Actively engaged with customers, building loyalty through authentic and friendly interactions.
- Promoted ongoing promotions and membership programs to enhance customer value.
Education
Bachelor of Business Administration (BBA) -
LaGuardia Community College
12-2026
High School Diploma - undefined
A-tech High School
01.2021
Skills
- Leadership
- Customer Service
- Problem-Solving
- Product knowledge
- Training and coaching
- Opening and closing procedures
- Patience and empathy
- Store Presentation and Visual Merchandising
- POS system operations
Timeline
Customer Experience Coordinator
Veterinary Emergency Group
09.2024 - Current
Local Marketing Specialist /Retail Sales Associate
PUPS PET CLUB
06.2023 - 01.2024
Customer Service Representative
CON EDISON
05.2022 - 02.2023
Retail Sales Associate /Pet Bather
BFF Pet Wash
06.2021 - 01.2022
High School Diploma - undefined
A-tech High School
Bachelor of Business Administration (BBA) -
LaGuardia Community College
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