Ariana Nunez
Manchester,NH
Summary
Achieved Customer success with 5+ years of experience in project coordination and management, exhibiting a strong record of business acumen, and systemizing organizational strategies focused on driving customer satisfaction, operational execution rates, and revenue. Core competencies include cross-functional team management, organizational astuteness, process improvement, contract negotiation, and marketing. Experienced in coordinating behavioral support for clients. Strong history of maintaining accurate documentation and daily reports, helping clients and assisting with daily programming. Highly-developed communicator with expertise in resource allocation and schedule management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Executive Administrative Assistant
Aba centers of America
Nashua, NH
12.2023 - Current
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Managed database systems containing customer contact information.
- Conducted interviews and assessed applicants' qualifications, skills, experience, and fit for positions.
- Managed day-to-day operations of a large staff in multiple departments.
- Worked side by side with the DOO to Implemented systems for monitoring employee attendance, scheduling, payroll.
Behavioral Health Technician
ABA centers of America
Nashua, NH
01.2023 - 12.2023
- Documented behavioral incidents to keep accurate records.
- Documented patient behavior, interventions completed and patient response to interventions.
- Completed patient reports daily and submitted to management for evaluation.
- Established and maintained professional working relationships with clients, staff and public.
- Planned and implemented safe interventions consistent with treatment goals.
- Documented patient interactions in compliance with HIPAA requirements.
- Assessed patient behavior, reactions and responses to treatment plans.
Customer Success Representative
Talient Action Group
Manchester, NH
06.2022 - 01.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Hiring and Recruiting Manager
TJ LLC
Manchester, NH
11.2020 - 04.2022
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Developed comprehensive job applications and onboarding processes to promote smooth candidate recruitment and assimilation.
- Coordinated interviews with qualified applicants and created shortlist.
- Built and employed interview scorecards and other standard procedures for thoughtful talent acquisition.
- Stayed up-to-date on industry policies and changes in labor legislation.
OUTBOUND SALES REPRESENTATIVE
Comcast Business
Manchester, NH
12.2018 - 07.2020
- Implemented market research strategies to proactively generate new leads through the assigned cold calling methodology, completed ~60 calls per day, and ~100 emails per day; Recognized as leading Outbound Sales Representative amongst 10+ Sales Representative.
- Refined and demonstrated excellent listening skills, asked probing questions, understood concerns and overcame objections.
- Developed and implemented new and improved outbound calling processes and scripts, resulting in increased sales and caller engagement.
- Expanded bottom-line profit opportunities, cold-calling and following up with leads to secure new revenue.
CUSTOMER SERVICE REPRESENTATIVE
Callogix, Inc
Bedford, NH
01.2017 - 01.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Skills
- Microsoft Office – Google Drive – Customer Relationship Management (CRM)
- Translation and Interpretation Services
- Customer Service
- Spanish Fluency
- Customer Account Management
- CRM Software
- Data Entry
- Sales Goals Attainment
- Upselling Techniques
- Inventory Control Procedures
- Time Management
- Customer Needs Assessment
- Merchandising
- Forecasting Employment Needs
- Problem Solving
- Hiring and Onboarding
- Conflict Resolution
- Negotiation Tactics
Languages
Spanish
Native/ Bilingual
Certification
Registered Behavioral Therapist
Basic life support
Mandated Reporter
Timeline
Executive Administrative Assistant
Aba centers of America
12.2023 - Current
Behavioral Health Technician
ABA centers of America
01.2023 - 12.2023
Customer Success Representative
Talient Action Group
06.2022 - 01.2023
Hiring and Recruiting Manager
TJ LLC
11.2020 - 04.2022
OUTBOUND SALES REPRESENTATIVE
Comcast Business
12.2018 - 07.2020
CUSTOMER SERVICE REPRESENTATIVE
Callogix, Inc
01.2017 - 01.2019