Ariana Ortiz
Houston,TX
Summary
Dedicated hardworking individual successfully facilitates communication between people of different cultures and backgrounds. Employs empathic, mindful approach to avoid potential conflicts caused by lack of cultural knowledge. Conveys intended messages accurately and reliably. Committed to providing quality service and results to help team achieve company goals.
Overview
13
13
years of professional experience
Work History
Remote Spanish Interpreter
Certified Languages International Inc.
02.2019 - Current
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Strengthened relationships with clients by providing culturally sensitive interpretations that demonstrated respect and understanding.
- Maintained strict confidentiality when handling sensitive patient information following HIPAA guidelines.
- Coordinated with case managers to ensure smooth transitions between facilities for Spanish-speaking patients receiving ongoing care.
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.
- Facilitated clear communication between healthcare providers and patients, bridging language barriers for optimal care delivery.
Remote Spanish Interpreter
TransPerfect Translations International
08.2016 - 03.2021
- Delivered exceptional customer service to both English-and Spanish-speaking clients through skillful written and verbal communication abilities.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Strengthened relationships with clients by providing culturally sensitive interpretations that demonstrated respect and understanding.
- Maintained strict confidentiality when handling sensitive patient information following HIPAA guidelines.
- Facilitated effective communication between healthcare providers and patients, ensuring proper diagnosis and treatment plans.
Spanish Interpreter
CyraCom LLC
10.2014 - 08.2016
- Facilitated clear communication between healthcare providers and patients, bridging language barriers for optimal care delivery.
- Maintained message content, tone, and emotion as closely as possible.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Maintained strict confidentiality when handling sensitive patient information following HIPAA guidelines.
Sales Associate
Elegant Teams
03.2012 - 12.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Team Member
Latrelle's Management
12.2010 - 02.2013
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
High School Diploma -
Nimitz High School
2009
Skills
- Fluent Spanish
- Verbal Communication
- HIPAA Awareness Training Certification
- Telephone interpreting
- Cross-cultural communication
- Customer Service
- Problem-Solving
- Memory retention
Languages
Spanish
Native or Bilingual
Timeline
Remote Spanish Interpreter
Certified Languages International Inc.
02.2019 - Current
Remote Spanish Interpreter
TransPerfect Translations International
08.2016 - 03.2021
Spanish Interpreter
CyraCom LLC
10.2014 - 08.2016
Sales Associate
Elegant Teams
03.2012 - 12.2014
Team Member
Latrelle's Management
12.2010 - 02.2013
High School Diploma -
Nimitz High School