Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ariana Ortiz

Dallas,TX

Summary

Bilingual healthcare professional and radiology student with extensive experience in patient services, customer relations, and team leadership. Proven ability to deliver compassionate, efficient, and culturally sensitive care, while supporting medical office operations. Committed to providing exceptional service and ensuring patient satisfaction in dynamic healthcare environments.

Overview

7
7
years of professional experience
4
4
years of post-secondary education

Work History

Guest and Patient Representatives

Ut Southwestern Medical Center
Dallas , TEXAS
06.2023 - Current
  • Serve as a liaison between patients, families, and medical staff to ensure clear communication, exceptional hospitality, and patient satisfaction.
  • Assist patients with scheduling appointments, verifying insurance coverage, completing paperwork, and navigating check-in procedures across multiple campus locations.
  • Answer patient inquiries in person and by phone, providing directions, facility information, and healthcare service details.
  • Conduct follow-up calls to monitor the status of discharged patients while maintaining strict confidentiality, and demonstrating empathy.
  • Ensure compliance with federal, state, and local healthcare regulations in daily operations.
  • Uphold a welcoming, safe, and professional environment by consistently applying excellent customer service and communication skills.

Regional Manager

Wingbucket
Arlington , TX
04.2021 - 03.2024
  • Managed regional operations, including inventory control, staffing levels, logistics, and customer service.
  • Oversaw financial performance, scheduling, and compliance with health and safety standards.
  • Delivered excellent customer service while leading and mentoring a diverse team.

Account Manager

Dallas Texas consultants
Dallas , TX
11.2023 - 02.2024
  • Managed client accounts, financial data, and team coordination.
  • Hired and trained new staff, fostering strong communication and collaboration.
  • Resolved customer issues with professionalism and efficiency.

Manager of Operations

Maverick recreation center
Arlington , TX
08.2019 - 03.2021
  • Monitored facility conditions, ensuring that safety protocols were followed.
  • Provided customer service at the front desk, responding to members' needs and questions.
  • Managed equipment organization and assisted with facility operations.

Team Leader Manager

Picole pops
Dallas , TX
08.2018 - 02.2020
  • Led the cashier team, ensuring accurate transactions and excellent customer service.
  • Trained staff on POS systems and cash handling.
  • Promoted customer loyalty programs, and ensured store safety standards were met.

Education

Radiology

The College of Health Care Professions
Dallas, TX
02.2025 - 06.2025

Bachelor of Science - Psychology

The University of Texas At Arlington
Arlington, TX
08.2019 - 05.2023

Skills

  • Patient care and customer service
  • Electronic Health Records (Epic)
  • Medical office administration
  • Bilingual: native Spanish/English
  • Team leadership and training
  • Microsoft Office Suite
  • Phone etiquette and professional communication
  • Organization and problem-solving
  • Appointment scheduling
  • Medical terminology
  • Healthcare
  • Insurance verification
  • Strong empathy
  • Payment processing
  • Cpr certified

Timeline

Radiology

The College of Health Care Professions
02.2025 - 06.2025

Account Manager

Dallas Texas consultants
11.2023 - 02.2024

Guest and Patient Representatives

Ut Southwestern Medical Center
06.2023 - Current

Regional Manager

Wingbucket
04.2021 - 03.2024

Manager of Operations

Maverick recreation center
08.2019 - 03.2021

Bachelor of Science - Psychology

The University of Texas At Arlington
08.2019 - 05.2023

Team Leader Manager

Picole pops
08.2018 - 02.2020

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