Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Ariana Ortiz

Summary

Experienced professional specializing in guest engagement and event coordination, with a track record of enhancing client satisfaction through effective communication and multitasking. Proficient in POS system operations and bartending, consistently delivering exceptional service while improving operational efficiency. Demonstrated ability to develop and lead programs that enhance operations by considering human factors in diverse environments. Skilled in designing and implementing innovative experiments to improve data collection and drive impactful change.

Overview

5
5
years of professional experience

Work History

Server

The Shelby
01.2025 - Current
  • As a fine dining server I am to uphold an ambivalence and experience for each individual guest. Remain consistently knowledgeable on food, drinks, and etiquette. Respond urgently and appropriately to guest concerns and questions. Provide effective communication to both my coworkers and guests.

Behavioral Health Technician

Nuerabilities
01.2023 - 01.2024
  • Responsibilities within this role was to follow a treatment plan.
  • I had to assist in creating a consistent treatment plan per client.
  • Each plan and implementation varied depending on each client's diagnosis.
  • Treatment included both computer skillsets as well as physical skill sets.
  • Longevity of comprehension is the overall goal for each client.

Bartender

Sette Luna
01.2022 - 01.2023
  • As the the solo bartender I was to uphold bar duties by multitasking between both bar and dining room guest.
  • Tasks consistent of prepping, restocking, and taking inventory at the end of every shift.
  • At the end of night I was to take financial reports, confirm a clean restaurant, and lock up the location.

Activities & Events Assistent

Camelback Resorts
01.2021 - 01.2022
  • Responsibilities started off as learning their system, their marketing techniques, and their event details.
  • This further developed into front desk skills to book events, sell excursions, answer phone calls, direct guest, and solve any technical issues with vendors.
  • For large events I was to research ways to maximize profits, organize the event set ups, and be the front of house when the event was taking place.

Education

BS - Applied Psychology

East Stroudsburg University
05-2023

Associates - Business Admin

Northampton Community College
05-2021

Skills

  • Word
  • Excel
  • PowerPoint
  • Theories of personality
  • Event coordination
  • Guest engagement
  • Effective communication
  • Business law
  • Quantitative business analysis
  • Hiring staff
  • Supervising staff
  • Data entry
  • Time management
  • Adaptability
  • Document preparation
  • Record keeping

Affiliations

  • Bliss Bar Mobile

Accomplishments

  • Deans List
  • Cum Laude
  • National Society of Success and Leadership

References

  • Allie Giambruno, Thyme Rooftop Grille, 484-893-9010
  • Pete Fischer, Spot on Catering, 484-515-9362
  • Sara Kunda, Nuerabilities, 484-629-7594

Timeline

Server

The Shelby
01.2025 - Current

Behavioral Health Technician

Nuerabilities
01.2023 - 01.2024

Bartender

Sette Luna
01.2022 - 01.2023

Activities & Events Assistent

Camelback Resorts
01.2021 - 01.2022

BS - Applied Psychology

East Stroudsburg University

Associates - Business Admin

Northampton Community College