ARIANA PACHECO
Fort Lupton,Colorado
Summary
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Client Service Associate
TBK BANK
04.2023 - Current
- Enhanced client satisfaction by effectively addressing and resolving inquiries in a timely manner.
- Increased team efficiency by developing streamlined processes for client communication and account management.
- Managed a portfolio of clients, ensuring timely delivery of services and maintaining strong professional relationships.
- Assisted in the retention of high-value clients through proactive communication and exceptional service delivery.
Front Desk Supervisor
Aloft Hotel
03.2022 - 03.2023
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Streamlined check-in and check-out processes for improved guest experience and reduced waiting times.
- Assisted in increasing room occupancy rates by proactively upselling available rooms and services to potential guests.
- Maintained a high level of professionalism, ensuring all staff followed hotel policies and procedures consistently.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Coordinated with housekeeping staff to ensure rooms were ready for incoming guests in a timely manner.
- Monitored inventory levels of office supplies, placing orders as needed to avoid shortages or delays in daily tasks.
Retail Sales Associate
Tmoblie
09.2021 - 02.2022
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Conducted thorough product knowledge training sessions for new hires, ensuring they were well-equipped to serve customers effectively.
Crew Leader
Sonic
07.2018 - 12.2021
- Enhanced team productivity by implementing efficient work processes and providing clear guidance for crew members.
- Developed a strong sense of teamwork among crew members through regular communication and team building activities.
- Ensured timely completion of projects by effectively allocating tasks and closely monitoring progress.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
Education
High School Diploma -
Fort Lupton High School
Fort Lupton, CO05.2021
Skills
- Interpersonal and Written Communication
- Issue Resolution
- Client Relationships
- Problem Solving
- Excellent Communication
- Empathy and Patience
- Professionalism and Etiquette
- Active Listening
- Adaptability and Flexibility
- Time Management
- Attention to Detail
Languages
Spanish
Native or Bilingual
Timeline
Client Service Associate
TBK BANK
04.2023 - Current
Front Desk Supervisor
Aloft Hotel
03.2022 - 03.2023
Retail Sales Associate
Tmoblie
09.2021 - 02.2022
Crew Leader
Sonic
07.2018 - 12.2021
High School Diploma -
Fort Lupton High School