Ariana Patages
Sarasota
Summary
Dedicated and results-oriented professional with over 10 years of experience in client and patient care, specializing in enhancing client experiences and fostering positive workplace cultures. My passion for creating meaningful connections drives my commitment to understanding individual needs and delivering tailored solutions that exceed expectations. I possess a natural compassion and patience for others, allowing me to navigate challenges with a level-headed approach while maintaining strong relationships. My ability to remain unflappable in high-pressure situations ensures consistent performance and the successful attainment of both professional and personal goals. I am enthusiastic about promoting collaboration and inclusivity in the workplace, and I thrive in environments where I can make a significant impact on both client satisfaction and team morale.
Overview
13
13
years of professional experience
Work History
Client Service Supervisor
BluePearl Pet Hospital
06.2020 - Current
- Conducted regular team meetings to discuss goals, progress updates, challenges faced, creating an environment where all voices were heard.
- Developed strong relationships with clients, fostering trust and loyalty that resulted in repeat business.
- Collaborated with other departments to address client needs, improving overall customer experience.
- Supervised day-to-day operations, ensuring a high level of quality service delivery to clients.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and implemented comprehensive emergency preparedness plans, ensuring readiness for potential crises situations at all times.
- Increased staff retention by promoting professional development opportunities and creating a supportive work environment.
- Maintained a keen focus on patient experience, implementing initiatives designed to improve satisfaction ratings and foster loyalty among those served by the hospital.
Home Health Aide
Senior Helpers
03.2019 - 11.2022
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided mobility assistance such as walking and regular exercising.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
Resident Assistant, Med Tech
Grand Villa of Englewood
11.2018 - 11.2019
- Safeguarded patient privacy by adhering to HIPAA regulations when handling sensitive medical information.
- Ensured compliance with federal, state, and local regulations through meticulous record-keeping and reporting procedures.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Displayed excellent attention to detail when updating electronic medical records after each instance of administering medicine as per legal requirements.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
Assistant Manager
PetSupermarket
04.2012 - 05.2017
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
Education
Certified Home Health Aid -
Suncoast Technical College
Sarasota, FL06-2017
High School Diploma -
Braden River High School
Bradenton, FL07-2011
Skills
- Strong leadership
- Training and mentoring
- Certified in CPR/AED
- Medical Terminology
- Patient Advocacy
- Adaptability
- Reliability
- Customer Relationship Management
- Dementia and Alzheimer's care
- Conflict Management Abilities
Timeline
Client Service Supervisor
BluePearl Pet Hospital
06.2020 - Current
Home Health Aide
Senior Helpers
03.2019 - 11.2022
Resident Assistant, Med Tech
Grand Villa of Englewood
11.2018 - 11.2019
Assistant Manager
PetSupermarket
04.2012 - 05.2017
Certified Home Health Aid -
Suncoast Technical College
High School Diploma -
Braden River High School
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