Ariana Pena
Navarre,OH
Summary
Diligent College Student focused on Forensic Accounting and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals. Customer service and cash handling experience of three years.
Overview
2
2
years of professional experience
Work History
Crew Member
Dairy Queen Grill & Chill
Bolivar, OH
06.2022 - 11.2023
- Maintained work area safety and appearance, focusing on safety, organization and cleanliness.
- Scrubbed and polished counters to remove debris and food.
- Assisted management team with inventory counts of food products and beverage supplies.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Packed fast food products in approved containers, cups and bags.
- Processed payments on cash register and counted back bills and change to patrons.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Assisted management with inventory control and stock ordering.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Maintained safe food handling practices to prevent germ spread.
- Stocked shelves and cases with new or transferred items.
Crew Member
Kremeland
Navarre, OH
07.2021 - 06.2022
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Presented menus and answered questions regarding items.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Provided excellent customer service to ensure satisfaction.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stocked service areas with supplies during slow periods.
- Accurately recorded orders on cash register and point-of-sale system.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Collected payments and provided accurate change.
- Answered phone calls to assist customers with questions and orders.
- Accepted cash and credit card payments, issued receipts and provided change.
- Maintained work area and kept cash drawer organized.
Education
High School Diploma -
Fairless High School
Navarre, OH05.2023
Skills
- Order Management
- Drive-Thru Operations
- Menu Memorization
- Customer Engagement
- Food Preparation
- Inventory Restocking
- Customer Service
- Refund Processing
- Cash Counting
- Cash Handling
- Cash Register Operation
Timeline
Crew Member
Dairy Queen Grill & Chill
06.2022 - 11.2023
Crew Member
Kremeland
07.2021 - 06.2022
High School Diploma -
Fairless High School