Ariana Perez
Barstow,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
1
1
Language
Work History
Retail Assistant Manager
O'Neill Clothing
02.2024 - Current
- Improved employee retention rates by implementing recognition programs that encouraged growth within the company.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
- Trained employees in suggested selling and merchandising techniques to meet sales quotas.
- Trained employees, monitored performance and conducted periodic reviews focused on continuous improvement.
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
- Increased repeat business from loyal customers through personalized assistance in product selection while developing rapport with clientele.
- Produced regular sales reports, analyzed data and identified areas for improvement.
- Contributed to successful store audits by consistently adhering to company policies and procedures regarding cash handling, inventory control, and other operational processes.
Retail Sales Manager
O'Neill Clothing
06.2023 - 02.2024
- Managed store budget effectively, ensuring expenses stayed within predetermined limits while maintaining a high level of customer satisfaction.
- Developed sales incentives that motivated team members to reach their full potential, resulting in higher overall performance for the store.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Trained team members in successful strategies to meet operational and sales targets.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Retail Sales Associate
Vans Off The Wall
03.2023 - 11.2023
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Prioritized helping customers over completing other routine tasks in store.
- Greeted customers and helped with product questions, selections, and purchases.
- Utilized upselling techniques to promote additional products and increase sales.
- Used in-store system to locate inventory and place special orders for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
Retail Sales Manager
Claire's
07.2022 - 06.2023
- Trained team members in successful strategies to meet operational and sales targets.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Worked closely with upper management to develop short-term and long-term goals for the store, aligning objectives with the company''s mission and vision.
- Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Managed inventory effectively to minimize stock shortages and ensure optimal levels of merchandise for maximum sales.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
Retail Sales Associate
Levi's Outlet Store
08.2020 - 10.2022
- Upheld store appearance standards by restocking merchandise quickly and neatly organizing shelves/displays while also performing routine cleaning duties.
- Streamlined checkout process for customers, reducing wait times and enhancing overall shopping experience.
- Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
- Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
- Used in-store system to locate inventory and place special orders for customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Worked effectively in fast-paced environments.
- Gained strong leadership skills by managing projects from start to finish.
- Self-motivated, with a strong sense of personal responsibility.
- Strengthened communication skills through regular interactions with others.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Gained extensive knowledge in data entry, analysis and reporting.
- Worked flexible hours across night, weekend, and holiday shifts.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Seasonal Associate
Gap Outlet
11.2018 - 12.2018
- Ensured accurate pricing of merchandise through diligent price tag verification, reducing discrepancies at the point of sale.
- Assisted with the setup and takedown of promotional displays, contributing to an increase in overall seasonal sales.
- Assisted in maintaining a clean and organized store environment, resulting in increased sales and positive customer feedback.
- Communicated with coworkers and management to report challenges.
- Developed strong rapport with customers and created positive impression of business.
- Provided product price information to customers.
Education
High School Diploma -
Excelsior Charter School
Barstow06.2020
Skills
- Decision-Making
- Training and Development
- Scheduling and Coordinating
- Multitasking proficiency
- Staff Management
- Promotions planning
- Process and procedure development
- Marketing strategy
- Idea Development and Brainstorming
- Customer Service
- Needs Assessment
- Loss prevention strategies
- Teamwork and Collaboration
- Computer Skills
- Cash reconciliation
- Work Planning and Prioritization
- Performance reviewing
- Performance Evaluations
- Display building
- Store operations
- Merchandising operations
- MS Office
- Goal Setting
- Analytical Thinking
- Critical Thinking
- Problem-Solving
- Friendly, Positive Attitude
- Interpersonal Communication
- Organization and Time Management
- Good Telephone Etiquette
- Calm Under Pressure
- Attention to Detail
- Written Communication
- Networking
Additional Information
Volunteer Work:
- Senior Center
- Cops for Kids
- Fall Fair at Catholic School
Languages
Spanish
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeImportant To Me
Work-life balanceCareer advancementPaid sick leaveFlexible work hoursWork from home optionPaid time off401k matchTimeline
Retail Assistant Manager
O'Neill Clothing
02.2024 - Current
Retail Sales Manager
O'Neill Clothing
06.2023 - 02.2024
Retail Sales Associate
Vans Off The Wall
03.2023 - 11.2023
Retail Sales Manager
Claire's
07.2022 - 06.2023
Retail Sales Associate
Levi's Outlet Store
08.2020 - 10.2022
Seasonal Associate
Gap Outlet
11.2018 - 12.2018
High School Diploma -
Excelsior Charter School