Ariana Phinney
Lansing,MI
Summary
Proven leader in fast-paced environments, I excelled at Kroger by enhancing stock control accuracy and customer satisfaction. Skilled in safe food handling and fostering teamwork, I consistently improved service delivery, achieving a significant reduction in order errors. My ability to memorize menus and manage orders efficiently sets me apart, making me a reliable asset to any team.
Overview
5
5
years of professional experience
Work History
Clicklist Lead
Kroger
07.2021 - Current
- Monitored stock control systems and processed specific orders.
- Alerted supervisor to product non-conformances such as insufficient item counts, location errors and product damage.
- Followed sheets to pull out correct items and correct quantities of merchandise.
- Pulled items from shelves based on number, size, color, quantity and quality requirements.
- Picked and packed order items.
- Managed over 100 customer orders per day
Server
Klavon's Pizzeria and Pub
08.2023 - 02.2024
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Checked guests' identification before serving alcoholic beverages.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Hostess/Server
Olive's Restaurant And Bar - East Grand Rapids
08.2021 - 03.2022
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Seated patrons based on guest preferences and seating availability.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Answered phone calls to take orders, give information and document reservations.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Hostess
Coach's Pub And Grill
08.2019 - 07.2021
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Education
No Degree - Psychology
Grand Valley State University
Allendale, MI05.2025
High School Diploma -
Holt High School
Holt, MI06.2021
Skills
- Safe Food Handling
- Beverage Preparation
- Table Bussing
- Order Management
- Table Setting
- Food Running
- Menu Memorization
- Reliability
- Teamwork and Collaboration
Timeline
Server
Klavon's Pizzeria and Pub
08.2023 - 02.2024
Hostess/Server
Olive's Restaurant And Bar - East Grand Rapids
08.2021 - 03.2022
Clicklist Lead
Kroger
07.2021 - Current
Hostess
Coach's Pub And Grill
08.2019 - 07.2021
No Degree - Psychology
Grand Valley State University
High School Diploma -
Holt High School