Summary
Overview
Work History
Education
Skills
Timeline

Ariana Poss

Kansas City,MO

Summary

Dynamic manager with a proven track record at Sonics Drive In, excelling in customer service and team leadership. Enhanced customer satisfaction through strategic conflict resolution and improved service protocols, achieving significant increases in satisfaction scores. Skilled in project planning and staff development, fostering a high-performing, agile team environment.

Overview

4
4
years of professional experience

Work History

Manager

Sonics Drive In
04.2022 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Improved marketing to attract new customers and promote business.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
  • Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Developed detailed plans based on broad guidance and direction.
  • Managed senior-level personnel working in marketing and sales capacities.

Carhop Server

Sonics Drive In
09.2021 - 03.2022
  • Maintained a positive attitude even during high-stress periods, contributing to an uplifting work environment for both colleagues and guests.
  • Upheld stringent food safety standards by following proper sanitation procedures during all aspects of food handling and preparation.
  • Adhered strictly to uniform guidelines, presenting a polished appearance that reflected well on the organization as a whole.
  • Handled cash transactions accurately, providing correct change and processing credit card payments securely.
  • Answered guest questions and promoted special products.
  • Ensured timely delivery of food and beverages to customers, prioritizing exceptional service.
  • Communicated with management and associates to set and exceed sales and customer satisfaction goals.
  • Contributed to team success by regularly communicating with coworkers and offering assistance when needed.
  • Collaborated with kitchen staff to address any special dietary needs or modifications requested by guests.

Education

Liberty North High School, Liberty, MO

Currently enrolled in college classes at Metropolitan Community College(Maple Woods). For my Associates in Radiology.

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Goal setting
  • Strategic planning
  • Cross-functional teamwork
  • Project planning
  • Staff development
  • Sales techniques
  • Conflict resolution
  • Sales management

Timeline

Manager - Sonics Drive In
04.2022 - Current
Carhop Server - Sonics Drive In
09.2021 - 03.2022
Liberty North High School - ,

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Ariana Poss