Ariana Puente
San Antonio,TX
Summary
Veteran Detail Manager skilled in washing, waxing, vacuuming and conditioning vehicle surfaces. Excellent communicator, decision-maker and problem-solver bringing 4 years of progressive experience in the field.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Shop Manager
Tephseal
04.2022 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Created employee schedules to align coverage with forecasted demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Implemented store policies and procedures to remain compliant with corporate guidelines.
- Detail vehicles to meet customer expectations for the dealership
- Maintain communication with dealership team and my team to make operations run smoothly and efficiently
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Controlled costs by effectively negotiating with vendors, saving on budget per year
LOSS PREVENTION SPECIALIST
TJMAXX DC
07.2018 - 08.2021
- Increased company understanding of loss control strategies through on-site client training seminars and implementation of new programs.
- Worked with clients and risk management specialists to provide meaningful solutions that met client needs.
- Completed loss control surveys for underwriting information and evaluation.
- Prepared reports for clients and underwriters regarding property loss features and recommendations for improvement and future needs.
CUSTOMER SERVICE REP, CONTENT MODERATOR
TaskUs
05.2017 - 04.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
CASHIER TEAM LEAD
Academy Sports And Outdoors
06.2014 - 04.2017
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
COOK/CASHIER
SMASHBURGER, COOK | PIZZA HUT
04.2013 - 12.2016
Education
High School Diploma -
Stevens High
San Antonio, TX06.2014
Some College (No Degree) -
Northwest Vista College
San Antonio, TXSkills
- Skills & Abilities
- Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons able to understand service requirements
- Sales
- Maintain consistent presence on floor to address customer needs
- Approach browsing customers and initiate conversation to determine buying preferences
- Recommend appropriate items and direct or lead customers to selections
- Assist customers with trying on items, finding appropriate sizes, and completing purchases
- Communication
- Provided one-on-one coaching with cashiers Made sure staff always interact with customers with smile Worked with customers in person with retail and food Customer service over the phone as well
- Customer comes first, always provide great service and make sure they're more then satisfied
- Leadership
- Effectively manage change
- Make good decisions
- Solve problems
- Communicate effectively
- Inspire and develop others
- Team worker
- Help others
- Experiences
- Commercial Property
- Performance Goals
- Fraudulent Activities Investigations
- Recovering Merchandise
Certification
WELLS FARGO | PHONE BANKER | APRIL 2018 – JULY 2018
Timeline
Shop Manager
Tephseal
04.2022 - Current
LOSS PREVENTION SPECIALIST
TJMAXX DC
07.2018 - 08.2021
CUSTOMER SERVICE REP, CONTENT MODERATOR
TaskUs
05.2017 - 04.2018
CASHIER TEAM LEAD
Academy Sports And Outdoors
06.2014 - 04.2017
COOK/CASHIER
SMASHBURGER, COOK | PIZZA HUT
04.2013 - 12.2016
High School Diploma -
Stevens High
Some College (No Degree) -
Northwest Vista College