Ariana Ramirez
West Hollywood,CA
Summary
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions to provide efficient customer service.
Overview
13
13
years of professional experience
Work History
Administrative Assistant, Invoicing, and Billing
Law Office Of Stephanie F. Dominguez
02.2023 - Current
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries for thirty Clients.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Managed filing system, entered data, and completed other clerical tasks for thirty Clients.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations for thirty Clients.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Managed high-volume workload while maintaining strict attention to detail on every tasks.
- Handled billing tasks efficiently and accurately, ensuring smooth financial operations for the legal team.
- Provided valuable training and support to junior staff members as needed.
- Organized documents to manage paper and electronic filing systems of clients.
- Completed electronic filings, initiated billing statements, and managed firm administrative matters.
- Created spreadsheets to track company and client progress.
Assistant
American Postal Worker's Union, Tri-County
03.2023 - Current
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Boosted colleague satisfaction by promptly addressing inquiries and resolving issues professionally.
- Managed data and correspondence to secure confidential information for grievances for over ten (10) separate offices.
- Remained solutions-oriented in face of complex problems to assist management.
- Offered technical support and troubleshooting to colleagues for grievances.
- Created Excel spreadsheets for calculations to assist colleagues with grievances.
- Assisted managers in decision-making processes based on thorough research and analysis of available data.
- Held meetings with Management Officials from the Postal Service to explain grievance calculations and what is owed to our members.
Assistant
American Postal Workers Union, CAL
01.2022 - Current
- Increased efficiency by implementing new processes and providing administrative support to management for over fifty Post Offices.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Boosted colleague satisfaction by promptly addressing inquiries and resolving issues professionally.
- Managed data and correspondence to secure confidential information for grievances for thousands of members.
- Remained solutions-oriented in face of complex problems to assist management.
- Offered technical support and troubleshooting to colleagues for grievances.
- Created Excel spreadsheets for calculations to assist colleagues with grievances.
- Assisted managers in decision-making processes based on thorough research and analysis of available data.
- Held meetings with Management Officials from the Postal Service to explain grievance calculations and what is owed to our members.
Office Manager
New Vision Direct; MeriQuest
06.2019 - 03.2020
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow for an office of over twenty employees.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships between two operating companies within one business location.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Created, maintained and updated filing systems for paper and electronic documents.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Answered multi-line phone system and enthusiastically greeted callers.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Executive Administrative Assistant
Millard Administrative Representation
04.2011 - 01.2020
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled incoming and outgoing mail, email and faxes.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information for hundreds of Clients.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate requests.
- Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
- Ensured timely completion of projects by monitoring progress against deadlines, providing updates to executives as needed.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Handled confidential and sensitive information with discretion and tact.
Office Manager
American Postal Worker's Union, CAL
09.2014 - 08.2017
- Created templates for grievances to streamline project management and meet the needs of members.
- Assisted on grievances by researching and citing violations using pertinent information from Collective Bargaining Unit Contracts and Local-Level Contracts.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records for thousands of members.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Created, maintained and updated filing systems for paper and electronic documents.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with members.
- Answered multi-line phone system and enthusiastically greeted callers.
Education
High School Diploma -
Glendora High School
Glendora, CA06.2010
Skills
- Office Management
- Schedule Coordination
- Document Preparation
- Time Management
- Administrative Tasks
- Organizational skills
- Effective communication
- Customer service
- Multitasking abilities
- Attention to detail
- Strong Problem Solver
- Data Entry
Timeline
Assistant
American Postal Worker's Union, Tri-County
03.2023 - Current
Administrative Assistant, Invoicing, and Billing
Law Office Of Stephanie F. Dominguez
02.2023 - Current
Assistant
American Postal Workers Union, CAL
01.2022 - Current
Office Manager
New Vision Direct; MeriQuest
06.2019 - 03.2020
Office Manager
American Postal Worker's Union, CAL
09.2014 - 08.2017
Executive Administrative Assistant
Millard Administrative Representation
04.2011 - 01.2020
High School Diploma -
Glendora High School
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