Summary
Overview
Work History
Education
Skills
Tech Experience
Interests And Public Affairs
Education And Resumes - Degrees
Licensures And Professional Affiliations
Timeline
Generic
Ariana Rankins

Ariana Rankins

CRM Executive
Boston,MA

Summary

Set a concept to achieve and succeed Est. High school entry and became an Entrepreneur as high school graduate. For International business and scholastic endeavors Bladder Oncology in Russia. Registered and attended in sessions and seminars with Bizjournal.com and MassBio.org with additional studying for abroad travel to Istanbul, Turkey for mini MBA. For Entertainment Management worked as professional promoter, executive administrator for indie record label, Tour & model management. For Interior Design, New Experience Acceptable Used and created web domains for all resumes listed. Affiliations and certificates are credible. Complete resumes for International Business and Entertainment Management. Freelance Inquiries for Interior Design.

Seasoned CRM Executive and Lyft Driver with experience running local and regional routes while exceeding profit goals. Skillfully maintains knowledge to inform customers and expand sales. Organizes accounts and paperwork to promote optimal business operations and customer satisfaction. Concise concept designer with innovative essential products of modern and archaic furniture optimizing sophisticated looks that wall pattern interior colors and moods that influence the buyer to accommodate their own flair. Well renowned multifaceted personality that inspired commercial equity occasionally implied successful marketing for Brand strategic companies all over the business and fashion markets. Versatile team member offering over [Number] years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.

Overview

17
17
years of professional experience

Work History

Driver

Lyft HQ
Cambridge, MA
03.2024 - Current
  • Drive and drop off the women of common community implications
  • Deliver exceptional reservation timely rides
  • Create and impell customer support for women with influencer and impactful careers
  • Gain program benefits for empathy driven rides
  • Assist with luggage and carry-ons for all customers rides
  • Use Express Drive rental services to support company requisition budget at HQ
  • Delivered packages to customers in a timely and efficient manner.
  • Verified the contents of inventory loads against shipping papers.
  • Loaded and unloaded goods from truck using hand-trucks or pallet jacks.
  • Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
  • Reported any incidents involving the truck or its cargo to management immediately.
  • Assisted with loading and unloading freight when necessary.
  • Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
  • Performed emergency roadside repairs such as changing tires or jump starting batteries when needed.
  • Drove trucks to and from job sites to deliver supplies.
  • Operated standard warehouse equipment to assist with loading and unloading of deliveries.
  • Verified loads against bill of lading to identify and correct discrepancies.
  • Logged deliveries, drop-off times and special conditions in [Type] system.
  • Collected payments for goods delivered or unloaded.

CRM Executive

Park Place Payments
South Shore, MA
08.2021 - Current
  • Provided training to staff on the use of the CRM system and its features.
  • Analyzed data from surveys, focus groups, interviews and other sources to identify potential areas for improvement in customer experience.
  • Organized workshops focused on educating staff members about best practices when using the CRM system.
  • Developed an automated process for responding quickly to incoming queries from customers via social media platforms.
  • Performed quality assurance tests prior to introducing any updates or changes into the production environment of the CRM system.
  • Developed new products, services and promotions based on customer preferences.
  • Decided on final CRM structure and architecture to capture crucial sales funnel information.
  • Determined price schedules and discount rates.
  • Coached, developed and motivated team to achieve revenue goals.
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Developed and significantly grew assigned territory [Number]% within first year.
  • Oversaw regional and local sales managers and staff.
  • Prepared budgets and approved budget expenditures.

In Store Shopper

Instacart
Alwife, MA
02.2017 - Current
  • Assisted customers in selecting desired merchandise and provided product knowledge.
  • Posed as models for advertising, artistic creation and display of goods.
  • Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales by [Number]%.
  • Reduced process lags by training employees on best practices and protocols.
  • Recruited, hired and trained new hires to optimize profitability.
  • Reset store displays for special events and seasonal merchandise changes.
  • Replenished and arranged items to maintain appearance.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Identified customer needs by asking questions and advising on best solutions.
  • Assisted teammates with daily tasks during peak periods.
  • Cultivated close relationships with customers, built loyal clientele and went extra mile in deliveries.
  • Maximized hourly rate by organizing shopping trips and planning efficient routes.
  • Updated online databases with accurate information regarding stock levels.
  • Communicated effectively with vendors regarding product ordering needs.
  • Assisted colleagues in completing assigned tasks in a timely manner.
  • Performed daily maintenance tasks such as dusting shelves and sweeping floors.
  • Inspected incoming shipments for accuracy, quality, and quantity.
  • Organized warehouse storage areas for improved efficiency and accessibility.
  • Monitored store security systems to protect against theft or damage of goods.
  • Tracked inventory levels to ensure adequate stock availability for shoppers.
  • Stocked shelves with new products and reorganized existing displays as necessary.

Customer Service Representative Flex2

Amazon
Boston, MA
03.2020 - 12.2020
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Contacted customers about potential service upgrades, new [Type] services and account changes.
  • Updated [Type] system with order specifics and customer details, preferences and billing information.
  • Led on- and off-site customer support teams across multiple time zones.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Collected deposits or payments and arranged for billing.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Made outbound calls to obtain account information.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Set up and activated customer accounts.
  • Consulted with customers to resolve service and billing issues.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Convergence Marketing
01.2007 - 01.2014

Ultimate Staffing
01.2007 - 01.2014

Winter Wyman Assoc
01.2007 - 01.2014

Citizens Energy
01.2007 - 01.2014

Spire
01.2007 - 01.2014

FedEx Kinko’s
01.2007 - 01.2014

Boardwalk Properties
01.2007 - 01.2014

Cambridge
01.2007 - 01.2014

South Shore
01.2007 - 01.2014

Square One Malls
01.2007 - 01.2014

Education

Bachelor of Science - Interior Design

The New England Institute of Art
Brookline, MA
05-2015

MBA - International Business

Roxbury Community College
Boston, MA
06-2012

Associate of Baccalaureate Studies - Arts And Entertainment Management

Bay State College
Boston, MA
01-2011

Skills

  • Vehicle Inspection
  • Vehicle Maintenance
  • Vehicle inspections
  • Safe Driving Practices
  • Heavy Lifting
  • Defensive Driving
  • Route Management
  • Loading and unloading
  • CDL License
  • Traffic Law Observation
  • Excellent Communication
  • Organizational Systems
  • Resource Coordination
  • Inventory Management
  • Customer Service
  • Project Leadership
  • Scheduling
  • Sorting and Categorizing
  • Relationship Building
  • Documentation And Reporting
  • Client Consultations
  • Vendor Sourcing
  • Multiple Priorities Management
  • Project Management
  • Issue Resolution
  • Computer Skills
  • Team Leadership
  • Interpersonal Skills
  • Campaign organization
  • Contract Negotiation
  • Community Engagement
  • Meeting Coordination
  • Teamwork and Collaboration
  • Meeting facilitation
  • Recordkeeping
  • Attention to Detail
  • Capacity Building
  • Event Planning
  • Time Management
  • Administrative Support
  • Valid Driver's License
  • Flexible Schedule
  • Stakeholder Communication
  • Data Entry
  • Tech-Savvy
  • Vendor Relationship Management
  • Calendar Management
  • Passenger Assistance
  • Clean Driving Record
  • Punctual and Reliable

Tech Experience

  • Debugging Apps
  • Cloud Servers (control & management services)
  • Web URL coding purchasing
  • Pop – Up coding and Phishing
  • Utilized safe .exe files
  • Microsoft 3, 7, 8,10,11,12
  • Windows 8, 10
  • Meme files
  • Decoding of Spam and Filters
  • Suppressing data
  • Intranet Services
  • Data Entry & Check handling
  • Service sites Framework.web.servlet & javax.servlet.http decoded via mobile device
  • Affiliated with Organizations for social and healthy living.
  • Cisco Student work for hire NEIA Boston Ambassador.
  • Used Metro PCS, AT&T, T-MOBILE and Xfinity for international calling and web use.

Interests And Public Affairs

new web URL domain purchases such as Mobile App makers, include Wikimedia for site and server portal search, Inside IBM's Historic turn around “Who says Elephants can't dance?” Louis V. Gerstner Jr., Special Edition Windows Vista, Wired, Esquire

Education And Resumes - Degrees

  • Entertainment Management, Bay State College, 2009-11
  • International Business, RCC, 2011-12
  • Interior Design, The New England Art Institutes, 2012-15

Licensures And Professional Affiliations

US, MA Class D, state of MASS, Boardwalk Properties, Lee Institute of Real Estate

Timeline

Driver

Lyft HQ
03.2024 - Current

CRM Executive

Park Place Payments
08.2021 - Current

Customer Service Representative Flex2

Amazon
03.2020 - 12.2020

In Store Shopper

Instacart
02.2017 - Current

Convergence Marketing
01.2007 - 01.2014

Ultimate Staffing
01.2007 - 01.2014

Winter Wyman Assoc
01.2007 - 01.2014

Citizens Energy
01.2007 - 01.2014

Spire
01.2007 - 01.2014

FedEx Kinko’s
01.2007 - 01.2014

Boardwalk Properties
01.2007 - 01.2014

01.2007 - 01.2014

01.2007 - 01.2014

01.2007 - 01.2014

Bachelor of Science - Interior Design

The New England Institute of Art

MBA - International Business

Roxbury Community College

Associate of Baccalaureate Studies - Arts And Entertainment Management

Bay State College

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Ariana Rankins CRM Executive