Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Caregiver
Sacred Grounds Hospice House
08.2022 - 02.2023
Perform direct patient care aimed at increasing comfort, social, and spiritual well-being by providing assistance with personal hygiene, physical comfort, nutrition, waste elimination, prevention of skin breakdown, and overall safety.
Housekeeping, cleaning patient rooms, bathrooms, and common areas, laundry, and trash removal.
Provide emotional support and comfort to families and friends of patients during their difficult time through active listening and compassionate communication.
Recognized and reported abnormalities or changes in patients' health status to case manager.
Developed strong communication and organizational skills through working on group projects.
Managed up to 13 patients simultaneously, while effectively coordinating additional responsibilities.
Owner / Cosmetologist
Ariana Lanae Beauty
08.2014 - 08.2022
Established professional dress code, salon policies, and business hours to maintain professional atmosphere.
Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Managed day-to-day business operations.
Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
Sales Leader / Key Holder / Floorset Manager
Bath & Body Works
10.2011 - 01.2014
Directed, assigned, and supervised team members to meet daily sales goals, maintain stocked inventory, and ensure a safe environment.
Managed floorset rollouts to corporate marketing standards, guaranteeing aesthetically pleasing design and optimizing new product sales.
Enhanced customer satisfaction by promptly addressing concerns and offering tailored solutions.
Increased sales by proactively engaging customers and providing personalized product recommendations.
Boosted store revenue with effective upselling techniques and in-depth product knowledge.
Optimized floor plans according to seasonal trends for better visibility of popular products leading to an improved shopping experience.
Office Manager
Kan-Do Health & Wellness
01.2012 - 12.2012
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Managed scheduling and coordination of health screening events, ensuring compliance with company policies and regulations.
Authored and distributed monthly health newsletters, effectively communicating important information to employees.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Developed and maintained successful relationships with vendors, suppliers and contractors.
Team Leader/Supervisor
Chick-fil-A
03.2007 - 08.2010
Served consistent portions following recipes and control standards.
Trained new hires in food handling and safety protocols to boost knowledge and performance.
Created eye-catching visual displays for merchandising purposes, boosting impulse sales of featured products.
Developed positive work environment by fostering open communication and teamwork among staff members.
Addressed guest concerns promptly and professionally, ensuring high levels of customer retention and loyalty.
Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
Education
Cosmetology - Cosmetology Education
Paul Mitchell The School Knoxville
Knoxville
07.2014
No Degree - Business Administration & Communications
Carson-Newman University
Jefferson City, TN
12.2011
Diploma -
Karns High School
Knoxville, TN
12.2009
Skills
Patient Care and Wellness (Hospice, Alzheimer's, Bedside, End-of-Life, Nutrition)
Problem-Solving, Critical Thinking, and Creative Solutions Development Communication and Customer Engagement (Leadership, Client Satisfaction, Consultative Selling)
Daily Operations Management (Supervision, Team Leadership, Activity Oversight)
Coffee Roaster /Coffee Service Technician at Sacred Grounds Coffee Roasting CompanyCoffee Roaster /Coffee Service Technician at Sacred Grounds Coffee Roasting Company