Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hi, I’m
Ariana Rodriguez
Lake Mary,FL
Summary
Overview
9
years of professional experience
Work History
Wurth UsaSanford, FL
Sales Support Specialist
03.2022 - 03.2023
Job overview
- Listened to customer needs to identify and recommend best products and services.
- Produced sales documents, finalized deals and filed records.
- Greeted and assisted customers to foster positive experiences.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Maintained positive brand identity, leveraging strategic customer relation initiatives to promote affirmative relationships with clients and partners.
- De-escalated irate customers with communication skills and sales expertise.
- Fielded customer queries, providing clear, accurate answers to technical questions and support requests.
- Met performance standards consistently for answer rate, handle time and service quality.
Trinity Title FloridaOrlando, FL
Title Processor
01.2020 - 03.2022
Job overview
- Investigated and solved accuracy issues on titles, odometer readings and power of attorney.
- Evaluated documents to determine property ownership.
- Performed title searches, ordered reports and obtained clearance documents.
- Maintained regular communications with clients to discuss and resolve issues.
- Processed and maintained title files, implementing security measures to protect data.
- Assessed legal materials to aid in key decision making.
- Exchanged title-related information with realtors and lending personnel.
- Supervised records clerks and title examiners, offering assistance when needed.
- Understood and followed oral and written directions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
CardWorks ServicingLake Mary, FL
Customer Service Representative
01.2019 - 01.2020
Job overview
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Mentored new employees on procedures and policies to maximize team performance.
Tourico HolidaysAltamonte Springs, FL
Travel Agent
06.2017 - 01.2019
Job overview
- Created travel itineraries and made adjustments to meet client specifications.
- Handled travel arrangements for groups, couples, executives and special needs clients.
- Helped clients purchase flight tickets, arrange car rentals and locate other forms of transportation.
- Asked open-ended questions to best understand client needs and determine best travel offerings.
- Took payments via credit and debit cards and handled sensitive information with professionalism and discretion.
- Researched hotels and airfare options to best meet client needs and expectations.
- Utilized promotional materials and discounts to sell trip packages to clients.
- Anticipated potential schedule conflicts and made alternate arrangements and reservations.
Yard HouseOrlando, FL
Food Runner
01.2015 - 06.2017
Job overview
- Observed tables to tend to guest needs and identify customer service opportunities.
- Assisted servers to optimize guest dining experience.
- Memorized dining room floor plans and understood seat number system.
- Double-checked meals placed in window against customer tickets for accuracy.
- Gained broad base knowledge in restaurant operations, both front-of-house and back-of-house.
- Stocked service supply areas with tableware, garnishes and prepared food.
- Transferred supplies and ingredients between storage and kitchen areas by hand or cart.
- Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying into register.
- Greeted guests with friendliness and professionalism.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
StarbucksOrlando, FL
Barista
06.2014 - 01.2015
Job overview
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Collected payments and provided accurate change.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Maintained calm demeanor during high-volume periods and special events.
- Created complex, hand-crafted beverages based upon customer preferences.
- Memorized official and off-menu coffee and tea preparations.
- Supported highest standards of conduct and service to support company reputation.
- Utilized POS system to receive and process customer payments.
- Created signs and displays to advertise store products or events.
- Ordered and received supplies to restock beverage items.
Education
Cypress Creek High SchoolOrlando, FL
High School Diploma
05.2013
University Overview
Skills
- Analytical
- Problem resolution
- Communication
- Relationship selling
- Outgoing personality
- Sales development
- B2B sales and customer service
- Superb time management
- Customer- and service-oriented
- Negotiation Tactics
- Reliable and punctual
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Limited
Timeline
Sales Support Specialist
Wurth Usa
03.2022 - 03.2023
Title Processor
Trinity Title Florida
01.2020 - 03.2022
Customer Service Representative
CardWorks Servicing
01.2019 - 01.2020
Travel Agent
Tourico Holidays
06.2017 - 01.2019
Food Runner
Yard House
01.2015 - 06.2017
Barista
Starbucks
06.2014 - 01.2015
Cypress Creek High School
High School Diploma
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