Ariana Rodriguez
Pico Rivera,CA
Summary
I aim to utilize my skills in a management role to create change in the community and support business operations by managing staff, coordinating operations, and ensuring exceptional customer service. I strive to create a positive and productive work environment by communicating with team members, setting clear goals, and monitoring performance.
Overview
7
7
years of professional experience
Work History
Administrative Coordinator III
Kaiser Permanente
02.2022 - Current
- Manage comprehensive project plans, including presentations, resources gathering, data analysis and establishing realistic timelines
- Successfully managed and executed People Pulse Cybercafe implementation for 2 consecutive years in Orange County, resulting in significant increase in employee engagement
- Provide high-level support in information and finance management, contributing to successful execution of celebratory hospital events within approved budgets
- Developed in partnership new digitalized documentation Work Request tool and presented it to hospital leaders
- Oversight, management, and coordination of executive projects including People Pulse with HR, KP Veteran's Day project, and Leadership Circles
- Provided key leadership support for 2023 Work Stoppage including nurse communication, patient engagement, and care experience
- Ensured regulatory compliance with all agencies
- Responsible to develop training modules and materials
- Responsible to coordinate onboarding for all director level new hires
- Work in collaboration with leaders at all levels
- Responsible for meeting coordination and management, including agenda development, meeting minutes, and follow up.
- Event coordination and support while mentoring new team members and leaders to this process.
- Oversight and management of AccessNow for 300 Security and EVS personnel for Orange County.
- Collaborated and partnered with Volunteer Services to coordinate and organize 2024 Summer Youth Employment Program
- Utilized Volgistics to ensure Accuracy of Volunteer information and scheduling.
Administrative Specialist II
Kaiser Permanente
11.2018 - 02.2022
- Oversight and coordination of Engineering Week events, including planning, execution, and finance management.
- Managed education and training programs for staff, overseeing licensing requirements, HR documentation, and coordinated training sessions to improve team skills.
- Responsible for problem management for department staff, management, and customers.
- Managed employee onboarding, employee files, and employee compliance with licensing requirements for 70 employees including engineers, project managers, and administrative specialists.
- Coordinated and collaborated with cross functional teams to ensure timely completion of facility projects such as upgrades, moves, and renovations with Work Order tracking system.
Service Representative
Kaiser Permanente
11.2017 - 11.2018
- Member support with check-in process and ensured seamless experiences while promptly addressing concerns and maintaining excellent patient satisfaction
- Provided service recovery and patient de-escalation to ensure member satisfaction for our optical team and leadership.
- Utilized AHEART communication techniques to listen to patient concerns and facilitate prompt resolutions
- Managed and supported Health Connect to access patient profiles, interpret charts, and run reports while upholding confidentiality and adhering to regulatory standards.
- Managed patient data to provide patients timely notification of upcoming routine tests and appointments, increasing patient adherence to care plans
- Coordinated and supported trunk shows, where sales of products met patient needs and services.
Call Center Representative
Kaiser
05.2017 - 10.2017
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Education
Master's degree -
Alliant University
09.2025
Bachelor's degree -
California State University - Los Angeles
Los Angeles, CA05.2018
Skills
- Languages: Spanish
- Event Planning
- Program Management
- Training and Development
- Typing: 60 WPM
- Microsoft Office Suite: PPT, Word, Excel
- Databases: Volgistics Volunteer Management System, KP Payroll System, Cisco Phone System, KP Payroll System
Timeline
Administrative Coordinator III
Kaiser Permanente
02.2022 - Current
Administrative Specialist II
Kaiser Permanente
11.2018 - 02.2022
Service Representative
Kaiser Permanente
11.2017 - 11.2018
Call Center Representative
Kaiser
05.2017 - 10.2017
Master's degree -
Alliant University
Bachelor's degree -
California State University - Los Angeles