Ariana Rodriquez
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
4
4
years of professional experience
Work History
Life Insurance Agent
PHP Agency Inc.
SAN DIEGO, CA
08.2021 - Current
- Developed and implemented plans to meet customer needs for life insurance products.
- Participated in sales meetings, training sessions, and other events related to life insurance products.
- Analyzed customer information to determine eligibility and suitability of life insurance policies.
- Advised customers on the best options available, taking into consideration their individual circumstances.
- Provided advice on how to maximize coverage while minimizing costs.
- Assisted clients in completing applications, forms, and other necessary paperwork for policy purchase or changes.
- Researched and resolved customer inquiries regarding existing policies or services provided by the company.
Server
City Diner of Stuart
Stuart, FL
02.2023 - 09.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
Head Hostess
Pylos Greek Kuzina
Stuart, FL
04.2023 - 07.2024
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Managed reservations, waitlists, and special requests for large parties.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Assisted with setting up banquet rooms for special events.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
Customer Service Representative
Lehigh Hanson
San Diego, California
04.2021 - 01.2022
- Monitored customer service calls, emails, and other communications to evaluate performance of team members.
- Provided feedback to team members on their performance in responding to customer inquiries.
- Identified trends in customer complaints and developed plans for addressing them.
Hostess
Karina's Seafood
San Diego, CA
11.2020 - 03.2021
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Maintained a clean and organized dining area.
- Assisted in preparing the restaurant for opening and closing shifts.
- Provided menus to customers and answered questions regarding menu items.
Hostess
Franco's Flapjack
Bonita, CA
10.2020 - 03.2021
- Demonstrated strong interpersonal skills when interacting with customers.
- Accurately recorded customer information into reservation system.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Handled cash payments and reconciled daily transactions accurately.
- Provided excellent customer service by addressing customer needs promptly.
Education
High School Diploma -
Bonita Vista High School
San Diego, CA06-2019
Skills
- Communication Skills
- Adaptability
- Building Relationships
- Marketing initiatives
- Appointment Scheduling
- Client Service
- Guest Engagement
- Food Running
- Hostess support
- Order Accuracy
- Strong Work Ethic
- Customer Service
- Effective Multitasking
- Hospitality and accommodation
- Team member support
- Performance Improvement
References
- Gregory, Hill, phpgregoryhill@gmail.com, 6196559347
- Adriana, Gomez, adrigo66@hotmail.com, 6197556285
Timeline
Head Hostess
Pylos Greek Kuzina
04.2023 - 07.2024
Server
City Diner of Stuart
02.2023 - 09.2024
Life Insurance Agent
PHP Agency Inc.
08.2021 - Current
Customer Service Representative
Lehigh Hanson
04.2021 - 01.2022
Hostess
Karina's Seafood
11.2020 - 03.2021
Hostess
Franco's Flapjack
10.2020 - 03.2021
High School Diploma -
Bonita Vista High School