Ariana Rose
Oakville,WA
Summary
Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to a safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings. Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee.
Overview
9
9
years of professional experience
Work History
Housekeeping Assistant
Maverick Gaming
Lakewood
11.2023 - Current
- Disposed of trash and recyclables each day to avoid waste buildup
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Barista
Blendz Coffee Co
Lacey
04.2019 - 09.2022
- Described menu items to customers and suggested products based on stated preferences.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Utilized POS system to receive and process customer payments.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Recommended pastries and sandwiches to pair with customers' beverages.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
- Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated with others to discuss new opportunities.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Barista
Pink Sugar Coffee
Elma
02.2018 - 04.2019
- Described menu items to customers and suggested appealing products.
- Ordered and received supplies to restock beverage items.
- Prepared and served hot or cold beverages.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Operated cash registers to process customer payments.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Monitored inventory levels of supplies and restocked when necessary.
- Created signs and displays to advertise store products or events.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Gave samples of popular coffee and tea blends to create sales opportunities.
Barista
AmericanosmacchiatosBlendz Coffee Co
Lacey
06.2016 - 01.2018
- Handled cash, opened and closed shop
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
- Controlled line and crowd with quick, efficient service
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales
- Maintained regular and consistent attendance and punctuality
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment
- Maintained regular and consistent attendance and punctuality
- Memorized recipes for specialty coffee beverages and seasonal offerings
- Made and served brand-specific café beverages with focus on speed, quality and consistency
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise
- Recommended products based on solid understanding of individual customer needs and preferences
- Trained new team members with positive reinforcement and respectful, encouraging coaching
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
- Completed successful daily cash audits to correctly balance drawers at end of shifts
- Monitored supply levels at counter and maintained customer areas to meet typical demands
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages
- Maintained a clean and organized workspace for optimal productivity and safety
- Increased repeat business by providing exceptional customer service and building rapport with patrons
- Assisted in inventory management to maintain adequate stock levels and reduce wastage
- Contributed to a positive team environment through effective communication and collaboration with colleagues
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience
- Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty
- Consistently met or exceeded daily sales targets, driving revenue growth for the cafe
- Cleaned machines, counters, utensils, and floors daily
- Handled cash and register along with handling money drops after shifts.
CNA
Providence Mother Joseph Care Center
Olympia
12.2014 - 03.2016
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing
- Supported ambulation and physical therapy needs by conducting planned exercise routines
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels
- Educated patients and family members on best home care practices for healing and recovery
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs
- Cared for residents in assisted living facility and delivered high-quality support to meet needs
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms
- Assisted patients with daily living activities for enhanced comfort and wellbeing
- Collaborated with nursing staff to create individualized care plans tailored to each patient's needs
- Built rapport with patients and families, providing emotional support during difficult times
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques
- Conducted regular rounds to monitor patients physical and mental status throughout shifts.
Education
High School Diploma -
Capital High School
06.2019
Skills
- Espresso Machine Operation
- Menu Memorization
- Coffee Expertise
- Cash Handling
- Up-Selling
- Opening and Closing Duties
- Beverage Preparation
- POS Systems
- Ordering Procedures
- Product Displays
- Active Listener
- Friendly and Outgoing
- Inventory Management
- Hospitality Service Expertise
- Team Player
- Safe Food Handling
- Professional Demeanor
- Exceptional Customer Service
- Cash Register Operation
- Safe Food Handling Practices
- Point of Sale Operation
- Order taking
- Cleanliness
- Interpersonal skills
- Drink customization
- Time management
- Quality control
- Organizational skills
- Espresso preparation
- Interior and Exterior Cleaning
- Chemicals Handling
- Window Cleaning
- Vacuuming and Sweeping
- Supply Inventory Management
- Teamwork
- Quality Assurance
- Exceptional Time Management
- Excellent Oral and Written Communication
- Complex Problem-Solving
References
References available upon request.
Timeline
Housekeeping Assistant
Maverick Gaming
11.2023 - Current
Barista
Blendz Coffee Co
04.2019 - 09.2022
Barista
Pink Sugar Coffee
02.2018 - 04.2019
Barista
AmericanosmacchiatosBlendz Coffee Co
06.2016 - 01.2018
CNA
Providence Mother Joseph Care Center
12.2014 - 03.2016
High School Diploma -
Capital High School
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