Ariana Scarpelli
Germantown,MD
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously. Dedicated to growth through learning and training. Hardworking and reliable Playmaker with One Team mentality.
Overview
7
7
years of professional experience
Work History
Bayhost
TopGolf
12.2019 - Current
- Event Ambassador [Dec 2019]
- BayHost Shift Lead [Feb 2020]
- ACE [Sept 2020]
- Team Building Host, Special Event Host [Oct 2020]
- Buffet Attendant [April 2021]
- Summer Academy Coach [June 2021]
- Assistant Admin [Sept 2021]
- Summer Academy Lead [June 2022]
- Tee Up Crew [2023]
- ACE Lead [May 2023]
- Bartender [Feb 2024]
Server/Certified Trainer
The Greene Turtle Sports Bar & Grille
07.2017 - 11.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality for guests.
- Increased sales with upselling and add on techniques and thorough knowledge of menu items, happy hour specials, and current promotions.
- Served food and made beverages promptly with focused attention to guests needs.
- Worked with POS system to place orders, close out checks and handle discounts and rewards programs.
- Collaborated with team members during popular shifts to see if they need assistance and ensure excellent guest experiences.
- CTs train all new serving staff, and occasionally help train new hosts
- When Managers in Training (MITs) come to our store, CT’s guide them and help make their training well rounded as they work their way from back of the house to front of the house. MITs train for 7 weeks before moving to their own store.
- CTs attend monthly meetings with managers to discuss the store and things to help with improvement.
- CTs are occasionally sent to other locations to receive new menu training.
- CTs attend quarterly bonding activities with CT team.
Education
High School Diploma -
IDEA College Prep
Donna, TX06.2012
Skills
- Maintaining Composure
- Interpersonal abilities
- Upselling strategies
- Problem-Solving
- Attention to Detail
- Dependable and Responsible
- Active Listening
Languages
English
Native or Bilingual
Portuguese
Professional Working
Spanish
Professional Working
Korean
Elementary
Timeline
Bayhost
TopGolf
12.2019 - Current
Server/Certified Trainer
The Greene Turtle Sports Bar & Grille
07.2017 - 11.2020
High School Diploma -
IDEA College Prep