Ariana Secundino
Naples,Fl
Summary
Organized administrative professional experienced in providing exceptional customer service. Skilled multitasker with the ability to maintain composure in fast-paced, high-pressure environments. Expertise in scheduling, data entry, record keeping and customer relations. Proven ability to maintain professionalism and a positive attitude when interacting with clients. Communicative individual experienced in providing exceptional customer service in busy office environments. Skilled in managing multiple tasks with accuracy and efficiency. Adept at creating and updating records and filing systems. Committed to delivering best customer service and fostering positive relationships with customers.
Overview
9
9
years of professional experience
Work History
ACCOUNTING TECHNICIAN I
BOARD OF COLLIER COUNTY COMMISSIONERS (KEY STAFF)
08.2024 - Current
- Managed and responded to correspondence and inquiries from customers and vendors.
- Effectively communicated with customers about payment needs and kept updated, detailed and accurate ledgers.
- UTILITY BILLING AND CUSTOMER SERVICE.
- Review and process customer's water and sewer invoices.
- Collect cash, credit card, and check payments.
- Process new customer accounts.
- Prepared refunds and balance transfers for customer's account.
Receptionist/Processing
Carter Fence Company INC
10.2022 - 06.2024
- Greeted visitors warmly and ensured they had a positive experience
- Handled cash and credit card payments with accuracy
- Answered phones professionally in accordance with organizational protocols
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions
- Assisted with administrative tasks such as filing documents, copying materials
- Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches
- Delivered accurate phone messages to personnel with legibly written call-back numbers and names
- Answered questions about organization and provided callers with address, directions, and other information
- Ensured reception area was clean at all times and stocked with necessary supplies
- Assisted in resolving customer complaints and disputes
- Operated multi-line phone system efficiently while managing high call volume
- Processed incoming mail and packages accurately and promptly
- Signed for incoming deliveries and notified employees of packages
- Provided typing, word processing, and clerical support and assisted with special projects
- Transmitted information and documents to customers via computer and mail
- Received payments and recorded receipts for services
- Provided technical guidance on the preparation of permit applications and other documents
- Assisted in training new processing clerks on company policies, procedures, and job duties
- Developed effective relationships with co-workers and other departments within the organization
- Prepared detailed reports summarizing weekly sales figures for management review
Tile Setter Helper
Osiel Roblero & Co
01.2021 - 10.2022
- Prepared surfaces prior to tiling by cleaning them thoroughly
- Transported heavy materials such as tiles, grout and mortar safely around worksites
- Confirmed that all supplies needed for each project were available before starting work
- Completed daily job reports detailing work performed for each project
- Applied grouts and sealants to finished surfaces according to manufacturer's instructions
- Removed old tiles from walls and floors using appropriate methods when necessary
- Assisted tile setters with mixing, cutting and installing ceramic, porcelain and stone tiles
- Provided excellent customer service by promptly addressing any issues or concerns raised by clients
- Inspected completed installations for accuracy and quality standards compliance
- Finished and dressed joints, wiping excess grout from between tiles with damp sponge
- Utilized computer software programs to manage inventory levels and process orders accurately
- Consistently met deadlines while ensuring safe driving practices were followed at all times
Sales Representative
Boost Mobile
01.2016 - 02.2019
- Assisted customers in selecting products and services that best fit their needs
- Provided excellent customer service, resolving complaints quickly and efficiently
- Displayed a professional demeanor when interacting with clients over the phone
- Identified opportunities to upsell additional products and services
- Utilized active listening skills to understand customer requirements accurately
- Educated customers on current promotions, discounts, and new product offerings
- Assisted in training new employees on store operations including product information, ordering procedures
- Provided technical support for customers on the use of cell phones, troubleshooting problems and providing solutions
- Developed advanced knowledge of cell phone features and functionality to assist customers with their needs
- Handled cash payments securely according to established procedures
- Encouraged customers to sign up for additional services such as data plans or warranty protection programs
- Conducted follow-up calls with customers after purchase to ensure satisfaction with the product and service received
- Explained the benefits of each cell phone model as well as related accessories such as cases, covers
Education
High School Diploma -
Moore haven High School
01.2017
Skills
- Microsoft Office Proficiency
- Problem Solving
- Inventory Control
- Office Equipment Operation
- Document Management
- Telephone Etiquette
- Invoice creation
- Customer Service
- Multitasking
- Microsoft Excel
- Cashiering
- Bilingual
References
- Ceraida Reyes, Carter Fence Inc, Scheduling Coordinator, Friend, (239) 227-9749, Ceraida1reyes6@icloud.com
- Julie Jaimes, Carter Fence Inc, Permitting Coordinator, Friend, (239) 404-4182, Juliejaimes99@gmail.com
- Leticia Reyes, Nassau Pools, Permitting Coordinator, Landlord/friend, (239) 276-4640, Lety.reyes25@gmail.com
Languages
Spanish
Native or Bilingual
Timeline
ACCOUNTING TECHNICIAN I
BOARD OF COLLIER COUNTY COMMISSIONERS (KEY STAFF)
08.2024 - Current
Receptionist/Processing
Carter Fence Company INC
10.2022 - 06.2024
Tile Setter Helper
Osiel Roblero & Co
01.2021 - 10.2022
Sales Representative
Boost Mobile
01.2016 - 02.2019
High School Diploma -
Moore haven High School
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