Administrative professional trained in appointments, front desk management and high level phone systems. Helps staff maintain office operations at optimal levels with great organizational and multi-tasking abilities.
Overview
7
7
years of professional experience
Work History
Special Events Manager
Everything But Hugs & Kisses
04.2021 - 11.2023
Managed administrative logistics of events planning, event booking, and event promotions.
Coordinated videographers, photographers, and artist for events.
Selected and ordered decor and event materials.
Secured sponsorships through targeted outreach efforts
Managed all aspects of event planning, including budgeting, logistics, and vendor coordination for successful events.
Patient Care Coordinator
Laser Away
01.2020 - 07.2021
Front desk/admin duties such as scheduling appointments, answering phones/emails, etc.
Conducted treatment consultations educating on services and products.
Prepared financing contracts with preferred lenders.
Expanded sales and increased patient retention by upselling additional products and services.
Built rapport with existing and potential clientele.
Educated patients on post-treatment care instructions, ensuring optimal results from their procedures.
Managed over 100 patient calls per day
Designated Manager & Regional Trainer
European Wax Center
09.2016 - 01.2020
Responsible for submitting payroll, reviewing time cards, benefit administration, inventory, ordering supplies, all associate scheduling, guest relations, associate concerns.
Clearly communicate business goals and performance expectations to all team members.
Review resumes, conducting phone interviews, in person interviews, onboarding, hiring and developing an all-star team of passionate professionals.
<ul>
<li>Provided administrative support to three Front Office principals, ensuring seamless operations during absences.</li>
<li>Managed principal’s calendar, resolving scheduling conflicts and organizing meetings, events, and travel arrangements.</li>
<li>Acted as liaison with Agency senior leaders to gather briefing materials and background documents.</li>
<li>Coordinated logistics for executive team events, including conferences and retreats, enhancing overall efficiency.</li>
<li>Directed various support activities for high-level meetings and agency programs for distinguished visitors.</li>
<li>Collaborated with the Director of Scheduling to manage long- and short-term calendar of events.</li>
<li>Maintained confidentiality while managing sensitive information and prioritizing communications for senior executives.</li>
</ul> at United States Agency of International Development (USAID)<ul>
<li>Provided administrative support to three Front Office principals, ensuring seamless operations during absences.</li>
<li>Managed principal’s calendar, resolving scheduling conflicts and organizing meetings, events, and travel arrangements.</li>
<li>Acted as liaison with Agency senior leaders to gather briefing materials and background documents.</li>
<li>Coordinated logistics for executive team events, including conferences and retreats, enhancing overall efficiency.</li>
<li>Directed various support activities for high-level meetings and agency programs for distinguished visitors.</li>
<li>Collaborated with the Director of Scheduling to manage long- and short-term calendar of events.</li>
<li>Maintained confidentiality while managing sensitive information and prioritizing communications for senior executives.</li>
</ul> at United States Agency of International Development (USAID)