Ariana Soto
Los Angeles,CA
Summary
Compassionate Case Manager accustomed to treating diverse participants needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Lead Case Manager
Illumination Foundation
Los Angeles, CA
09.2023 - Current
- Developed strong partnerships with community organizations and agencies to ensure continuity of care for clients.
- Conducted regular meetings with team members to discuss caseloads and provide guidance on complex cases.
- Maintained up-to-date records on each client's status including progress notes and case histories.
- Organized weekly team meetings to review open cases and develop solutions for difficult ones.
- Provided support and mentoring for less experienced Case Managers.
- Actively looking for units.
- Trained the new hires, to ensure they are well prepared.
- Meet with clients regularly to provide strength based case management and service coordination.
- Attend monthly meetings with LAHSA Coordinators.
ICMS CASE MANAGER
ILLUMINATION FOUNDATION
Los Angeles, CA
01.2023 - Current
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Conducted home visits to assess the safety of living environments for clients.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Developed individualized service plans for clients based on their needs, preferences, and goals.
- Trained new team members on navigational duties, monitored performance and provided ongoing support and mentoring.
- Assist participants in identifying and applying for housing applications, complete supportive and subsidized housing paperwork.
- Collaborate with property managers and employees from Housing authority on a daily basis.
- Assist participants with transportation when needed.
- Pick up checks and drop off them off to the landlords.
- Update the participants spreadsheet with new information (Move in date, rent payment, etc.)
DESIGNER'S ASSISTANT
CHERRY MELLOW
LOS ANGELES, CA
07.2022 - 01.2023
- Assisted in the preparation of design presentations for clients.
- Organized and managed sample library, ensuring accuracy of fabric inventory.
- Created color boards, fabric swatches, and trend boards for designers.
- Researched materials and fabrics to meet design criteria.
- Researched photos and images for new designs and presentations.
- Contact vendors to ask for inventory, ordered materials needed for projects from vendors and suppliers.
- Worked with client via email, phone and in-person to collect information to complete designs.
- Maintained global mentality, contact vendors in foreign countries to schedule appointments.
- Establish meetings between vendors, sales representatives, and designers.
OFFICE ASSISTANT
HARVEST CUTTING SERVICES INC
HUNTINGTON PARK, CA
02.2021 - 01.2023
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
- Maintained an organized filing system of paper documents and electronic files.
- Calculated employee wages, deductions and bonuses according to payroll policies.
- Researched and resolved employee payroll questions and issues via email, phone and in person.
- Transferred data from hard copies to digital databases, organizing information in new cutting ticket format.
SALES ASSISTANT
STYLE APPAREL
LOS ANGELES, CA
03.2019 - 02.2020
- Searched for trending designs in fashion.
- Prepared color card options with sample design for customers.
- Attended buyers meetings to discuss new styles or changes in the fashion industry.
- Negotiated pricing between the buyers to maximize profits.
- Take pictures of new samples and assign new styles numbers.
- Drop off and pick up samples from vendors.
- Pick up cutting tickets and price labels from vendors.
- Prepared and send out packages to China.
- Contact the buyers to follow up with pending samples from the meetings via telephone/email.
DESIGNER'S ASSISTANT
KNY CLOTHING INC,
LOS ANGELES, CA
08.2018 - 03.2019
- Assisted in the preparation of design presentations for clients.
- Created color boards, fabric swatches, and trend boards for designers.
- Edited photos and images for use in designs and presentations.
- Consulted on tone, style and subject matter, driving layout and design.
- Ordered materials/ fabric samples needed for styles from vendors and suppliers.
- Send out packages to China.
- Took pictures of new style and assign a new style number.
- Filling cutting patterns samples.
PICKER/PACKER
HUSH INC,
LOS ANGELES, CA
03.2017 - 08.2018
- Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers.
- Maintained cleanliness of work area, equipment and supplies used in picking process.
- Stocked shelves with incoming merchandise as needed.
- Utilized RF scanners to track inventory movements throughout the facility.
- Labeled packages accurately with destination addresses for shipping purposes.
- Assembled boxes or other containers for packing goods prior to shipment.
- Reported any damaged products to supervisor immediately upon discovery.
- Wrapped packages securely with bubble wrap, tape and labels before loading onto delivery trucks.
- Weighed packages to ensure they met shipping weight requirements.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Make an inventory count and report it to the supervisor.
Customer Service Associate
FIRST NUTRITION INC,
LOS ANGELES, CA
02.2013 - 01.2017
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Resolved customer inquiries in a timely manner.
- Followed up with customers after purchase to ensure satisfaction.
- Answered phone calls from customers promptly and courteously.
- Payroll (Light Accounting)
- Filling
- Check merchandise received and stock up.
- Assist the customers with WIC coupons.
- Make inventory and go purchase merchandise.
- Assigned daily task to employees, that should be completed regularly.
STAFF COORDINATOR
LAUSD
Los Angeles, CA
09.2009 - 06.2014
- Organized and maintained staff calendars and schedules, ensuring all deadlines were met.
- Provided a safe, nurturing environment for children during their stay at the facility.
- Organized age-appropriate activities to keep the kids engaged and entertained.
- Supervised students during outdoor playtime, ensuring safety regulations were followed.
- Ensured that all necessary supplies were available for each activity or event.
- Helped children with homework assignments as needed.
- Communicated regularly with parents regarding student progress, behavior issues, and any other concerns they might have.
- Engaged students in conversations about their day while providing emotional support when needed.
- Encouraged positive social interactions between students by organizing group activities such as board games or arts and crafts projects.
- Demonstrated good problem-solving skills when dealing with challenging behaviors from students.
- Established clear rules and guidelines for acceptable behavior among participants.
Receptionist
POETRY INC
Los Angeles, CA
07.2008 - 03.2009
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Verified visitors' identification cards before allowing access to the building.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Assisted in the preparation of monthly reports for the audit department (light accounting).
- Prepare and print out care labels.
- Filling
Education
High School Diploma -
Thomas Jefferson High School
Los Angeles, CA01.2008
SKILLED CERTIFICATE - FINGERPRINT CLASSIFFICATION
East Los Angeles College
Monterey Park, CASome College (No Degree) - CRIMINAL JUSTICE
Westwood College - Los Angeles
Los Angeles, CASome College (No Degree) - INTRO COSMETOLOGY
Los Angeles Trade Technical College
Los Angeles, CASkills
- Bilingual (English and Spanish)
- Discharge Planning
- Needs Assessment
- Performance Tracking
- Utilization Review
- Leadership
- Positive Attitude
- Negotiation and Persuasion
- Teamwork
- Critical Thinking
- Communication Skills
- Building Lasting relationships
- Being able to emphasize and communicate with others
- Multi-task
- Client Advocacy
- Compliance Monitoring
- Case Documentation
- Relationship Building
Certification
- Domestic violence
- Trauma Informed
- Trauma Informed Deescalation
- Mandated Reporter
Languages
English
Professional
Spanish
Professional
Ariana Soto
- ICMS CASE MANAGER
References
References available upon request.
Timeline
Lead Case Manager
Illumination Foundation
09.2023 - Current
ICMS CASE MANAGER
ILLUMINATION FOUNDATION
01.2023 - Current
DESIGNER'S ASSISTANT
CHERRY MELLOW
07.2022 - 01.2023
OFFICE ASSISTANT
HARVEST CUTTING SERVICES INC
02.2021 - 01.2023
SALES ASSISTANT
STYLE APPAREL
03.2019 - 02.2020
DESIGNER'S ASSISTANT
KNY CLOTHING INC,
08.2018 - 03.2019
PICKER/PACKER
HUSH INC,
03.2017 - 08.2018
Customer Service Associate
FIRST NUTRITION INC,
02.2013 - 01.2017
STAFF COORDINATOR
LAUSD
09.2009 - 06.2014
Receptionist
POETRY INC
07.2008 - 03.2009
High School Diploma -
Thomas Jefferson High School
SKILLED CERTIFICATE - FINGERPRINT CLASSIFFICATION
East Los Angeles College
Some College (No Degree) - CRIMINAL JUSTICE
Westwood College - Los Angeles
Some College (No Degree) - INTRO COSMETOLOGY
Los Angeles Trade Technical College