Ariana Tejada Ortiz
Passion To Serve Others
Haines City,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
Work History
Patient Representative
MD Now Urgent Care
11.2022 - Current
- Entered patient demographic and insurance data into electronic medical record system.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments if needed
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance
Front Desk Medical Receptionist
Paramount Urgent Care
03.2020 - 11.2022
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient check-in, check-out and payments for billing.
- Verified and updated demographic and other personal information for patients with respect to personal boundaries when asking for important details.
- Helped patients complete necessary medical forms and documentation.
- Organized paperwork such as charts and reports for office and patient needs.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Managed multi-line phone system and pleasantly greeted patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Front Desk Associate
Blue Heron Beach Resort
12.2018 - 02.2020
- Used internal software to process reservations, check-ins and check-outs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Collected room deposits, fees, and payments.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Concierge
All Guest Services
02.2016 - 02.2020
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Provided accurate information regarding local attractions, restaurants and activities.
- Assisted guests with variety of services and local attraction information.
- Created welcoming and comfortable environment for guests
Front Desk Associate
Quality Inn
02.2013 - 01.2016
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Answered multi-line phone system and enthusiastically greeted callers.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Answered multi-line phone system and transferred callers to appropriate department or staff member
Education
Business Administration Technitian -
Adex
Lima, Peru 01.2006 - 12.2008
Skills
- Bilingual (English - Spanish)
Ability to Multitask
Exceptional Interpersonal Communication
Exceptional work ethic & high confidentiality
Effectively works independently & manages
Adaptable & flexible to changing work demands
Proactively Anticipates Needs
Experity
Google Suite
IQ Ware software
Mac Suite
Microsoft Word
Microsoft Outlook
Data Entry
Certification
Basic life support
Timeline
Basic life support
07-2026
Certified Medical Assistant
03-2025
Patient Representative
MD Now Urgent Care
11.2022 - Current
Front Desk Medical Receptionist
Paramount Urgent Care
03.2020 - 11.2022
Front Desk Associate
Blue Heron Beach Resort
12.2018 - 02.2020
Concierge
All Guest Services
02.2016 - 02.2020
Front Desk Associate
Quality Inn
02.2013 - 01.2016
Business Administration Technitian -
Adex
01.2006 - 12.2008
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