Ariana Tejada Ortiz
Passion To Serve Others
Haines City,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
Work History
Patient Representative
MD Now Urgent Care
11.2022 - Current
- Entered patient demographic and insurance data into electronic medical record system.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments if needed
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance
Front Desk Medical Receptionist
Paramount Urgent Care
03.2020 - 11.2022
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient check-in, check-out and payments for billing.
- Verified and updated demographic and other personal information for patients with respect to personal boundaries when asking for important details.
- Helped patients complete necessary medical forms and documentation.
- Organized paperwork such as charts and reports for office and patient needs.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Managed multi-line phone system and pleasantly greeted patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Front Desk Associate
Blue Heron Beach Resort
12.2018 - 02.2020
- Used internal software to process reservations, check-ins and check-outs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Collected room deposits, fees, and payments.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Concierge
All Guest Services
02.2016 - 02.2020
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Provided accurate information regarding local attractions, restaurants and activities.
- Assisted guests with variety of services and local attraction information.
- Created welcoming and comfortable environment for guests
Front Desk Associate
Quality Inn
02.2013 - 01.2016
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Answered multi-line phone system and enthusiastically greeted callers.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Answered multi-line phone system and transferred callers to appropriate department or staff member
Education
Business Administration Technitian -
Adex
Lima, Peru 01.2006 - 12.2008
Skills
Bilingual (English - Spanish)
Certification
Basic life support
Timeline
Basic life support
07-2026
Certified Medical Assistant
03-2025
Patient Representative
MD Now Urgent Care
11.2022 - Current
Front Desk Medical Receptionist
Paramount Urgent Care
03.2020 - 11.2022
Front Desk Associate
Blue Heron Beach Resort
12.2018 - 02.2020
Concierge
All Guest Services
02.2016 - 02.2020
Front Desk Associate
Quality Inn
02.2013 - 01.2016
Business Administration Technitian -
Adex
01.2006 - 12.2008