Ariana Thomas
Fayetteville
Summary
Compassionate and dedicated Direct Support Professional with a proven track record at Arkansas Support Network, enhancing client well-being through effective behavioral management and meticulous documentation. Skilled in crisis intervention and time management, I foster a supportive environment that promotes independence and dignity for individuals with disabilities.
Overview
12
12
years of professional experience
Work History
Direct Support Professional
Arkansas Support Network
02.2017 - Current
- Maintained clean, safe, and well-organized client environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
CNA
Covington Court Health and Rehab
02.2018 - 05.2019
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Dining Room Server/CNA
Butterfield Trail Village
02.2016 - 08.2017
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean dining environment.
- Built long-lasting relationships with residents.
- Contributed to a positive work atmosphere by fostering teamwork among colleagues while also demonstrating initiative when needed.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Took orders and delivered food items to residents in main dining room.
- Maintained up-to-date knowledge of menu offerings, including ingredients, preparation methods, allergens, and dietary restrictions for clear communication with guests.
- Replenished table, wait staff and kitchen supplies.
- Stayed up-to-date on menu changes to help customers make food choices.
- Checked on needs of each table and retrieved additional items.
Cashier
Walmart
01.2015 - 08.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Birthday Host/Cashier
Chuck E. Cheese’s
01.2013 - 07.2015
- Adhered to strict safety protocols when working with young children in order to maintain a secure environment at all times.
- Developed strong rapport with clients and their families, fostering lasting relationships and repeat business.
- Captured valuable feedback from clients post-event through follow-up surveys, using insights to drive continuous improvement efforts.
- Contributed to a positive workplace culture through active collaboration with coworkers and management staff alike.
- Maximized efficiency throughout the planning process by utilizing organizational tools such as checklists and spreadsheets effectively.
Education
Human And Social Services -
Bryant And Stratton College
Buffalo, NYSkills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Behavioral management
- Client documentation
- Housekeeping tasks
- Decision-making support
- Health and safety requirements
Timeline
CNA
Covington Court Health and Rehab
02.2018 - 05.2019
Direct Support Professional
Arkansas Support Network
02.2017 - Current
Dining Room Server/CNA
Butterfield Trail Village
02.2016 - 08.2017
Cashier
Walmart
01.2015 - 08.2016
Birthday Host/Cashier
Chuck E. Cheese’s
01.2013 - 07.2015
Human And Social Services -
Bryant And Stratton College
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