Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ariana Tinoco

Moreno Valley,CA

Summary

Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.

Overview

8
8
years of professional experience

Work History

Case Manager

Lighthouse Social Services Centers
2023.04 - 2024.04

Conducted initial assessment and evaluation for the formulation of an Individual Housing Services Plan (IHSP).
Provided housing case management services.
Ensured both internal and collateral services were coordinated.
Assisted participants in developing appropriate housing goals and made revisions when necessary.
Participatesd in program planning.
Continued professional development, through participation in continuing education, in-service training and professional workshops to maintain current knowledge and broaden expertise.
Maintained participant records in a timely and appropriate manner.
Documentsed participant's progress and reviews IHSP routinely.
Conducted home visits.
Complied with all policies and procedures.

Social Services Director

Arcadia Care Center
2020.03 - 2022.01

Completed social history and psychosocial assessment for each resident that identifiesd social, emotional, and psychological needs; completed relevant parts of the minimum data sets; utilized the minimum data set to guide the care plan.
Maintained accurate and timely documentation which complies with federal/state regulations, the company policy, and specific center practices, including, but not limited to: Advanced Directives, Minimum Data Set, Social Service History, Resident Care Plan and Assessment, Raps, Social Service Progress Notes, Behavior Tracking, monitoring of cognitive and psychosocial changes, Discharge Planning documentation, and psych services.
Supported each resident’s right to self-determination; documents resident refusal of services offered; informed resident of any therapeutic alternatives to the refused service; involves others, as appropriate, to help educate the resident about the alternatives.
Oriented residents to the center.
Maintained records of outside referral. Made referrals for appropriate home care services prior to the resident’s return to the community.

Assisted in coordinating residents’’ financial affairs.
Communicated with and provides support and education to residents/family members/significant others to assist in their understanding of placement and facility issues in addition to referring them to the appropriate social service agencies when the facility does not provide the needed services.
Met with consultants as required.
Implemented and maintained an ongoing Quality Measurement and Performance Improvement Program (QAPI).
Worked with the interdisciplinary team and administration to promote and protect resident rights and the psychological well-being of each resident. Prevent and address resident abuse as mandated by law and professional licensure.

Social Services Assistant

Mesa Glen Care Center
2019.09 - 2020.03

Assisted in the completion of care plans and psychosocial assessments, Medi-Cal applications, transportation needs, discharge plans, psychotropic monitoring of resident, and coordination of care with Case Managers.
Completed required forms and documentation in accordance with company policy and state and/or federal regulations.
Coordinated care plan meetings with families on admission and quarterly thereafter.
Helped resolve grievances/concerns of Resident and/or family.
Made room changes when necessary.

Administrative Assistant/Admissions Coordinator

West Haven Healthcare Center
2016.07 - 2018.09

Assisted in planning, developing, organizing, implementing, and evaluating the activity programs of this facility.
Observed resident attendance, mood, behavior, and degree of involvement so that facility activities and resident progress are evaluated, by noting, reporting, and charting resident behavior.
Participated in community planning related to the interests of the facility and the services and needs of the resident and family.

Participated in discharge planning, development and implementation of activity care plans and resident assessments.
Interviewed residents or family members to obtain activity information.
Involved the resident/family in planning activity programs when possible.
Involved the resident/family in planning objectives and goals for the resident.
Assisted in arranging transportation to other facilities when necessary.

Education

High School Diploma -

Baldwin Park High School
Baldwin Park, CA

Diploma - Medical Administrative Assistnat

Penn Foster Career School
Scranton, PA

Certificate - Social Services Designee

Career Smart
Brea, CA

Skills

  • MS Office (Word, Excel, Powerpoint) Outlook
  • Social Services
  • Case Management
  • Patient Advocacy
  • Problem Solving
  • Documentation
  • Customer Service
  • Communication
  • Knowledge of HMO’s, Medicare and Medicaid
  • HIPPA Regulations

Languages

Spanish
Native or Bilingual

Timeline

Case Manager

Lighthouse Social Services Centers
2023.04 - 2024.04

Social Services Director

Arcadia Care Center
2020.03 - 2022.01

Social Services Assistant

Mesa Glen Care Center
2019.09 - 2020.03

Administrative Assistant/Admissions Coordinator

West Haven Healthcare Center
2016.07 - 2018.09

High School Diploma -

Baldwin Park High School

Diploma - Medical Administrative Assistnat

Penn Foster Career School

Certificate - Social Services Designee

Career Smart
Ariana Tinoco