Ariana Toledo
Roseville,CA
Summary
Senior 2 Level Manager experienced in fast-paced, time sensitive environments. Self-motivated , detail-orientated, and able to utilize experience, Knowledge, and enthusiasm to promote and enhance collaborative team relationships. Resourceful with strong multi-tasking and time management skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior 2 Manager
The Cheesecake Factory
04.2017 - Current
- Effectively managed and reconciled profit & loss statements and cash management in a $15 million/ year restaurant.
- Maintained Excellent communication between management, staff, and corporate Executives.
- Developed and analyzed detailed daily, monthly, quarterly and annual business reports, financial records, employee records and compliance regulations.
- Provided consistent quality service for guests, quickly and efficiently resolving any concerns.
- Facilitated and ensured adherence to strict compliance procedures with training systems for all incoming staff and managers.
- Led team through transition of process changes resulting from Ultipro timekeeping and payroll implementation.
- Actively planned and upheld budget and labor forecast.
- Forecasted and prepared template and schedules for up to 250 employees, monitoring attendance records, administrating benefits and processing of new hire information.
- Reconciling all liquor and food invoices.
Server, Expediter, Bartender,Manager
The Cheesecake Factory
05.2012 - 04.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to guests needs.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cashier
Panera Bread
04.2010 - 05.2012
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Visions Education
Sacramento, CA05.2009
Skills
- Budget Planning
- Customer Service
- Records Retention
- Benefits Administration
- Communication
- Operational Planning & Forecasting
Certification
- Servsafe: Food Protection Manager Certification
- Excellent written and verbal communication
- highly skilled in resolving customer care concerns
- Proficient in MS Word | Excel | Outlook
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Senior 2 Manager
The Cheesecake Factory
04.2017 - Current
Server, Expediter, Bartender,Manager
The Cheesecake Factory
05.2012 - 04.2017
Cashier
Panera Bread
04.2010 - 05.2012
High School Diploma -
Visions Education