Ariana Valdivia
Linden,VA
Summary
Motivated Team Leader experienced managing, motivating and directing store staff in meeting business objectives, goals and customer service standards. Focused professional oversees sales activities, inventory-taking, and reconciling cash receipts. Outgoing and detail-oriented with great communication skills. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
Work History
Store Team Leader
Pet Supplies Plus
07.2023 - Current
- Oversaw 8500 sq ft store consisting of pet supplies, food, grooming salon and self-service pet wash
- Responsible for creating schedules for staff, completing payroll, managing monthly expenses and shrinking excess inventory
- Increased overall sales profit by 1% YTD 2023, growing average dollar per ticket to $44.40, compared to $42.03 company average
- Promote internal company brands and increased brand sales percentage goal and attainment by 1%
- Promote enrollment into rewards system and increased enrollments by nearly 10%
- Ensure safety and security of all employees, customers, and their pets
- Monitor for fraudulent activities and resolve all customer complaints
- Track all income and expenses to submit to financing department
- Train all management and staff on policies, procedures and excellent customer service execution
- Complete and receive orders ensuring all product is accounted for and inventory is correct
- Work in conjunction with all three sister stores within Virginia and others within franchise and throughout company to assist in training, inventory and operations questions.
- Designed improvement plans.
- Transferred, created and received stock orders to guarantee product stability.
Store Team Leader
Pet Supplies Plus
12.2021 - 07.2023
- Oversaw a 5200 sq ft store consisting of pet supplies, food, live animals, as well as a grooming salon and self-service pet wash
- Designed improvement plans.
- Transferred, created and received stock orders to guarantee product stability.
- Responsible for creating schedules for the entire staff, completing payroll, managing monthly expenses and shrinking excess inventory
- Maintained 2022 inventory within 0.10% of shrink
- Increased grooming salon sales by 130% - 150% year-to-date
- Increased overall sales profit by 10.8% YTD 2023, growing sales as much as 57% in January 2023
- Promote internal company brands and increased brand sales percentage goal and attainment by over 3%
- Promote enrollment into rewards system and increased enrollments by nearly 40%
- Ensure safety and security of all employees, customers, and their pets
- Monitor for fraudulent activities and resolve all customer complaints
- Track all income and expenses to submit to our financing department
- Train all management and staff on policies, procedures and excellent customer service execution
- Complete and receive orders ensuring all product is accounted for and inventory is correct
- Work in conjunction with both sister stores within franchise and throughout the company to assist in training, inventory and operations questions.
Shift Lead
Pet Supplies Plus
07.2020 - 12.2021
- Checked in with staff, ensured daily tasks are accomplished
- Tended to and fed live animals
- Assisted in grooming salon
- Completed cash and credit card transactions accurately using POS software.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Responded to and resolved customer questions and concerns.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Maintained clean and organized work environment, ensuring safety standards were met consistently.
Team Member
Pet Supplies Plus
02.2020 - 07.2020
- Worked different stations to provide optimal coverage and meet production goals.
- Assisted customers in selecting merchandise best suited to needs.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Contributed to positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Followed planogram to move products from delivery truck to sales floor and stock shelves accurately.
- Feeding and tending to live animals in store
Kennel Technician
Fayetteville Animal Protection Society
08.2019 - 01.2020
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Monitored animal behavior closely, identifying potential issues and reporting them to facility management for further evaluation.
- Coordinated timely, appropriate animal transfers with shelters, rescue organizations and animal centers.
- Kept animals clean and free of contaminants to promote optimal health.
- Followed pet care instructions for dietary needs and medication regimens.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Improved animal health by administering medications and vaccinations as directed by veterinarians.
- Kept animal coats clean and healthy with regular washing, grooming, and trimming.
- Developed strong relationships with local shelters and rescue organizations, facilitating increased collaboration in support of common goals.
- Collaborated with veterinary staff to provide medical treatments and monitor post-surgery recovery for animals in our care.
- Self-motivated, with a strong sense of personal responsibility.
Carside To-Go Specialist
Applebee's Grill & Bar
09.2018 - 12.2018
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Reduced wait times for customers, prioritizing timely food preparation and packaging.
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Managed inventory levels for takeout supplies, reducing waste and ensuring availability during peak hours.
- Greeted customers and answered inquiries regarding menu items and specials.
- Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.
Host
Applebee's Grill & Bar
09.2018 - 12.2018
- Provided patrons with estimated waiting times during peak service hours.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Developed rapport with regular patrons, fostering a sense of community within the establishment.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
Children's Theater Stage Manager
Music Mountain Theater
06.2018 - 12.2018
- Participated in meetings with producers and production crew to keep program in step with creative vision.
- Oversaw successful execution of technical cues during live performances, ensuring seamless transitions between scenes.
- Maintained reference copies of production designs and distributed.
- Supervised set construction crews and coordinated with designers to develop functional stage sets that met aesthetic requirements.
- Remained highly composed and calm in very fast-paced, stressful and constantly changing environments to provide optimal leadership and achieve desired results.
- Facilitated conflict resolution among cast members and crew, fostering a positive work environment throughout each production.
- Collaborated with technical crew and cast to safeguard presentation of artistic vision.
Light Board Operator
Music Mountain Theater
06.2018 - 12.2018
- Provided reliable documentation of all light cues in detailed show-specific paperwork to ensure smooth running performances every time.
- Increased efficiency in load-in and strike procedures by managing the inventory of lighting instruments, cables, and accessories.
- Contributed to the success of numerous productions through dedication and professionalism in both preparation and execution stages.
- Ensured seamless transitions between scenes by effectively communicating with stage management team members.
- Assisted crews with set building and pointed out problems that could be potential safety issues.
- Demonstrated adaptability under pressure when making last-minute changes to accommodate unexpected circumstances.
Server
Pine Run Retirement Community
09.2017 - 08.2018
- Restocked kitchen and cleaning supplies.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Elevated customer satisfaction through followup and enthusiastic customer service.
Cashier
ACME Markets
04.2016 - 10.2017
- Greeted customers entering store and responded promptly to customer needs.
- Prevented loss by vigilantly monitoring potential theft or fraud situations in store.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Education
Bachelor's degree - Psychology
Pennsylvania State University
State College, PA02.2024
Associate's degree - Chemistry
Bucks County Community College
Doylestown, PA12.2018
Medicine (Pre-Medicine)
FutureDocs Abroad
08.2018
High school diploma -
Central Bucks High School West
Doylestown, PA06.2018
Skills
- Organizational Skills
- Kennel Experience
- Leadership (4 years)
- Payroll
- Expense Management
- Animal Care
- Sales (4 years)
- Human Resources
- Relationship building and management
Languages
Spanish
Native or Bilingual
Timeline
Store Team Leader
Pet Supplies Plus
07.2023 - Current
Store Team Leader
Pet Supplies Plus
12.2021 - 07.2023
Shift Lead
Pet Supplies Plus
07.2020 - 12.2021
Team Member
Pet Supplies Plus
02.2020 - 07.2020
Kennel Technician
Fayetteville Animal Protection Society
08.2019 - 01.2020
Carside To-Go Specialist
Applebee's Grill & Bar
09.2018 - 12.2018
Host
Applebee's Grill & Bar
09.2018 - 12.2018
Children's Theater Stage Manager
Music Mountain Theater
06.2018 - 12.2018
Light Board Operator
Music Mountain Theater
06.2018 - 12.2018
Server
Pine Run Retirement Community
09.2017 - 08.2018
Cashier
ACME Markets
04.2016 - 10.2017
Bachelor's degree - Psychology
Pennsylvania State University
Associate's degree - Chemistry
Bucks County Community College
Medicine (Pre-Medicine)
FutureDocs Abroad
High school diploma -
Central Bucks High School West