Ariana Van Spronsen

Freight Coordinator:

• Receive, unpack, and process daily merchandise shipments, ensuring invoice and packing slip accuracy.
• Handle backroom operations: organize fixtures/shelving, maintain supplies like boxes, hangers, sensors
• Prepare merchandise for sales floor: remove packaging, apply security tags, hang/fold/steam items
• Execute shipping tasks: package and ship alterations, special orders to guests/stores; make FedEx labels; sort by transit time.
• Uphold Buckle's Code of Ethics, policies, and high-quality customer service
• Maintain a clean and organized workspace; complete routine cleaning tasks
• Monitor security: identify theft risks, report policy violations to management or HR

Operations Manager:

• Oversee freight, transfers, paperwork, RTVs/recalls, packaging, and shipments
• Handle pricing adjustments: markdowns, product pulls, and layaway reviews
• Serve as internal/external communication hub: manage store phones, guest inquiries, special orders
• Help schedule interviews
• Conduct inventory reviews, including major counts like year‑end inventory
• Handle store maintenance issues (plumbing, electrical)
• Provide feedback to Store Manager and contribute to store and teammate development
• Execute shipping tasks: package and ship alterations, layaways, special orders to guests/stores; make FedEx labels; sort by transit time
• Manage paperwork: discrepancies, recalls, RTVs (Return to Vendor) weekly, filing non-errors for 30 days
• Learn and use POS software effectively
• Maintain a clean and organized workspace; complete routine cleaning tasks
• Monitor security: identify theft risks, report policy violations to management or HR
• Support overall mission through customer service, teamwork, ethics, and any additional duties assigned
• Help complete Company yearly inventory night smoothly and accurately.

• Run transactions: Scan items, process payments (cash, credit/debit, checks), issue receipts, coupons, vouchers, gift cards, and handle returns/refunds—ensuring accurate pricing and quantities.
• Processed customer transactions efficiently using point-of-sale systems.
• Welcome customers, help them find items, answer questions, thank them personally upon departure.
• Manage phone calls or paging, address customer complaints, escalate issues to management when necessary.
• Encourage participation in Ace Rewards, promote add-ons or coupons.
• Maintain a clean and inviting checkout area by: dusting, organizing and restocking impulse items on the shelves, ads, forms, and supplies.
• Call for abandoned cart pick-up, notify team when returns need restocking.
• Build product familiarity by learning the store layout, inventory locations, and loyalty with Ace learning modules.
• Participate and communicate well with the team by attending meetings, support promotions and campaigns.
• Worked flexible schedule and extra shifts to meet business needs.
• Built relationships with customers to encourage repeat business.

Product Promotion and Demonstration:

• Use and showcase Younique products (covering makeup, skincare, tools) via: live videos, before-and-after photos, providing tutorials, tips, and makeup routines.
• Share personal testimonies and results from customers to build trust and credibility

Sales and Customer Service:

• Sell Younique products directly through our personal website.
• Assist customers with product selection, shades, and skincare concerns.
• Process orders and answer questions about benefits or usage of products
• Handle customer follow-ups, reorder reminders, and satisfaction checks.

Social Media and Marketing:

• Post consistent, engaging content on social media platforms like: Facebook, Instagram, TikTok, or Youtube
• Build a personal brand, while working alongside fellow Younique Presenters, and online community focused on beauty and confidence.
• Share current and future promotions, product launches, and monthly specials.

• Provided thorough bathing services to help the groomers with their clients, ensuring pet comfort and safety.
• Maintained cleanliness of bathing and grooming areas, adhering to sanitation protocols and standards.
• Assisted in the management of pet appointment schedules, optimizing workflow efficiency.
• Educated pet owners on proper care techniques, fostering strong customer relationships.
• Monitored pet behavior during sessions, addressing concerns to ensure safety and well-being.
• Developed rapport with regular clients through friendly interactions, familiarity with their preferences, and consistent delivery of quality services for their pets.
• Managed inventory control by monitoring stock levels, reordering supplies as needed, and maintaining accurate records of purchases.
• Kept cages, kennels, play yards, and grooming areas neat and clean.
• Followed pet care instructions for dietary needs and medication regimens.
• Monitored animals for behavioral problems and signs of health issues.
• Prepared and administered medications and treatments as prescribed by veterinarian.
• Reset procedure rooms between appointments, disinfected equipment, and completed a laundry routine with blankets, towels, and food/water bowls.

• Run transactions: Scan items, process payments (cash, credit/debit, checks), issue receipts, coupons, vouchers, gift cards, and handle returns/refunds—ensuring accurate pricing and quantities
• Processed customer transactions efficiently using the point-of-sale system.
• Welcome customers, help them find items, answer questions, thank them personally upon departure.
• Manage phone calls or paging, address customer complaints, escalate items to management when necessary.
• Encourage participation in Ace Rewards, promote add-ons or coupons.
• Maintain a clean and inviting checkout area by: busting, organizing and restocking impulse items on the shelves, ads, forms and supplies.
• Call for abandoned cart pick-up, notify team when returns need restocking.
• Build product familiarity by learning the store layout, inventory locations, product knowledge, and loyalty with Ace learning modules.
• Participate and communicate well with the team by attending meetings, support promotions and campaigns.
• Worked a flexible schedule and extra shifts to meet business needs.
• Built relationships with customers to encourage repeat business.

• Assist customers on the sales floor when needed (e.g., finding sizes or styles).
• Ensure displays are tidy, items are appropriately stocked folded, or hung according to store standards.
• Receive shipments, unpack boxes, tag and sensor all incoming inventory, organize inventory, and replenish floor stock.
• Coordinate with teammates and managers about stock levels, floor needs, and incoming deliveries.
• Follow company standards for loss prevention situations, receiving, stocking, merchandising, and safety.
• Learn and apply new tasks, such as using equipment, completing inventory, or participating in store resets.
• 
  

Product Demonstration:

• Schedule and conduct virtual or in-person appointments to showcase Cutco knives and kitchen tools.
• Use a scripted presentation to demonstrate the product's quality, functionality, and value.
• Explain the product features (e.g., Forever Guarantee, surgical-grade steel, ergonomic handles, etc).
• Engage with the customer by asking questions, addressing objections, and offering recommendations.

Sales and Order Management:

• Take and process orders on invoices/online system.
• Upsell additional items or sets based on the customers needs.
• Track customer purchases, follow up on reorders or referrals, and manage personal sales goals.

Customer Service & Appointment Setting:

• Contact family, friends, and any referrals to set up demonstrations.
• Ask each customer for 5-10+ referrals after the demonstration to build your contact list.
• Call or message new prospects to schedule new presentations.
• Provide excellent service before and after the sale.
• Assist with any warranty claims, returns, or product questions and stay in contact for potential future orders or upgrades.

Training and Meetings:

• Attend mandatory initial training.
• Participate in weekly team meetings for coaching, product updates, and motivation.
• Complete ongoing training for sales techniques and product knowledge.

Self-Management and Reporting:

• Set your own schedule and manage time efficiently.
• Log appointments, complete demos, and sales in the VectorConnect system.
• Monitor performance goals like total sales, closing rate, and average order size.

• Deliver exceptional customer experiences: Greet the guests warmly, uncover their needs, offer recommendations, demo products, and build customer loyalty.
• Handle transactions accurately and maintain a clean, stock checkout area. Keep the overall sales-floor stocked, organized and clean.
• Manage inventory and restocking: Replenish products, keep shelves full, and support stockroom activities.
• Maintain visual standards by: Assisting with the yearly inventory check, overnight floor sets, window displays, signage, and visual merchandising.
• Physical tasks: Stand, walk, climb ladders, lift up to ~50 lbs to support store operations.
• Adhere to safety &brand policies: Follow company values, safety protocols, loss prevention situations, and operational procedures.
• Work flexible shifts: Availability for evening, weekends, holidays, and peak shopping periods.