Ariana Vega
Kissimmee
Summary
Administrative Professional | Executive Assistant & Front Desk Lead Seasoned administrative professional with expertise supporting executive leadership and managing front desk operations. Served as Executive Assistant to the CEO and Front Desk Receptionist at Hope Counseling of Central Florida, supporting 190+ clients and staff. Adept at multitasking, calendar management, and project coordination, while serving as the primary point of contact for clients, vendors, and service providers. Tech-savvy, detail-oriented, and dedicated to delivering efficient, high-quality service.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Hope Behavioral Health – Hope Counseling of Central Florida
02.2024 - Current
- Front Desk & Administrative Coordinator
- Managed appointment scheduling, client calendars, and daily front desk operations. Processed transactions (cash, debit, credit) and handled insurance claims and billing inquiries. Audited billing records, resolved discrepancies, and maintained accurate client accounts. Delivered high-quality client service via phone and in person, averaging 40+ calls daily. Supported administrative tasks using Microsoft Office, Excel and contributed to the company’s social media marketing efforts.
Shift Leader
Dairy Queen
03.2021 - 11.2021
- Team Supervisor | Operations Leadership
- Led a high-performing team of 12 to consistently deliver top-tier service, driving operational efficiency and customer satisfaction. Managed daily operations, including strategic scheduling, task delegation, and seamless shift transitions. Spearheaded the onboarding and training of new team members, fostering a culture of excellence and ensuring alignment with company standards. Maintained rigorous accuracy in handling cash, debit, and credit transactions, safeguarding financial integrity. Proactively monitored inventory, coordinated timely shipments, and optimized stock rotation to streamline operations and reduce waste.
Education
High School Diploma -
Osceola High School
Kissimmee05-2023
Associate of Arts - General Studies
Valencia College
Orlando, FL05-2023
Skills
- Excellent interpersonal and communication skills Collaborative team player with a positive, solutions-oriented approach Strong problem-solving and critical thinking abilities Detail-oriented with exceptional organizational skills Adaptable and dependable with a commitment to high-quality service
- Customer service
- Attention to detail
- Time management
- Listening skills
- Team collaboration
- Scheduling
- Administrative skills
- File organization
- Guest relations
- Cash handling
- Problem-solving skills
Timeline
Front Desk Receptionist
Hope Behavioral Health – Hope Counseling of Central Florida
02.2024 - Current
Shift Leader
Dairy Queen
03.2021 - 11.2021
High School Diploma -
Osceola High School
Associate of Arts - General Studies
Valencia College
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