Ariana Ventress
West Sacramento,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Direct Service Provider
On My Own Independent Living Services
06.2023 - Current
- Maintained clean, safe, and well-organized patient environment.
- Assisted patients with personal requirements for housekeeping and living assistance.
- Assisted disabled clients to support independence and well-being.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Administered medication as directed by physician.
- Provided safe mobility support to help patients move around personal and public spaces.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Documented vitals, behaviors, and medications in client medical records.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Supported clients in achieving personal goals through skill-building activities, encouragement, and guidance.
- Adhered to confidentiality guidelines and HIPAA regulations while managing sensitive client information.
- Developed strong rapport with families involved in the case planning process.
- Participated in regular meetings with supervisors and peers to review client progress, discuss challenges, and adjust strategies as needed.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Medical Call Center Representative
Maximus
01.2022 - 06.2024
- Maintained a high degree of professionalism and empathy during difficult calls, providing emotional support to distressed patients while addressing their concerns.
- Maintained accurate patient records with diligent data entry and effective communication with healthcare professionals.
- Enhanced call center performance by providing excellent customer service and consistently meeting performance metrics.
- Educated patients on available resources, such as financial assistance programs or support groups relevant to their conditions.
- Improved patient satisfaction by efficiently handling inbound calls and referring patient to the correct department to have their concerns addressed.
- Verified cases upon receiving the inbound call, processed patients MediCal enrollments, exemption from plan enrollments, moved out of county cases, transferred health plans and updated patients on their current health care coverage.
- Prioritized urgent matters while multitasking, ensuring that critical issues were addressed promptly and accurately.
- Resolved complex issues through active listening, empathetic support, and clear communication with patients.
- Upheld strict confidentiality standards regarding sensitive patient information in accordance with HIPAA regulations.
Server
Chillis
05.2021 - 05.2023
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Checked identification for minimum age for sale of alcoholic beverages.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Train new staff on how to properly handle a restaurant and their duties
Business Service Representative
Timberlake Cabinetry
01.2021 - 12.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Processed files and cabinetry orders for new homes.
- Requested and processed EPO’s and invoices.
- Responded to emails, calls and processed orders in a timely manner.
Sales Associate
TJ Maxx, TJX Companies
10.2018 - 11.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Achieved perfect attendance and on-time record.
Receptionist Administrator
California Paver Pros
05.2021 - 09.2021
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Promoted maintenance of professional and courteous customer interactions across reception personnel.
- Monitored visitor access and maintained situational awareness to promote on-site security and safety.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled office meetings and client appointments for staff teams.
- Received and processed payments and invoices.
- Created and maintained schedules for the canvassers and the designers.
Administrative Assistant
Clean Earth Environmental
01.2019 - 04.2021
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Created, viewed and processed manifest paperwork.
- Communicated with high end customers to ensure their needs are met.
- Office Duties: answer phone calls, scan paperwork, file, make copies, create spreadsheets, type on computers, process mail daily, place supply orders
Education
Active Associates Degree - Nursing
Sacramento City College
Sacramento, CAHigh School Diploma -
River City High School
West Sacramento, CA06.2020
Skills
- Conflict and Complaint Resolution
- Customer Service and Rapport
- Warm and Friendly
- High-Energy and Stamina
- Patience and Tolerance
- Patient Care
- Client documentation
- Fast Learner
- Clear Communication
- Attentive to People
- Certified in CPR
- Ability to Lift 30 Pounds
- Specials Promotion and Upselling
- Menu Memorization and Presentation
- Team Player
- High-Volume Dining
- Cool Under Pressure
- Transactions and Cash Handling
- Active Listening
- Guest Satisfaction
- Billing and Payment Processing
Timeline
Direct Service Provider
On My Own Independent Living Services
06.2023 - Current
Medical Call Center Representative
Maximus
01.2022 - 06.2024
Server
Chillis
05.2021 - 05.2023
Receptionist Administrator
California Paver Pros
05.2021 - 09.2021
Business Service Representative
Timberlake Cabinetry
01.2021 - 12.2022
Administrative Assistant
Clean Earth Environmental
01.2019 - 04.2021
Sales Associate
TJ Maxx, TJX Companies
10.2018 - 11.2021
Active Associates Degree - Nursing
Sacramento City College
High School Diploma -
River City High School
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