Ariana Villarreal
Angleton
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at The Dirty South. Recognized for boosting repeat customer rates through personalized engagement and effective upselling techniques. Proficient in cash handling and order management, consistently enhancing guest experiences in a fast-paced environment.
Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Overview
2
2
years of professional experience
Work History
Server
The Dirty South
09.2023 - 09.2025
- Provided friendly and attentive service to enhance guest dining experiences.
- Assisted in setting up dining areas, ensuring cleanliness and readiness for guests.
- Learned menu items and daily specials to effectively communicate with patrons.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
- Handled customer inquiries and resolved concerns to maintain high satisfaction levels.
- Supported team members during busy shifts, fostering a collaborative work environment.
- Maintained knowledge of health and safety standards while serving food and beverages.
- Adapted quickly to changing situations, demonstrating flexibility in a fast-paced environment.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Managed inventory of dining supplies to prevent shortages during service.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Improved dining experience by providing prompt, attentive service to guests.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Contributed to inventory management by monitoring stock levels.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
High School Diploma -
Pasadena Memorial High School
Pasadena, TXSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Order management
- Tableside etiquette
- Food sales and promotion
Languages
Spanish
Full Professional
Timeline
Server
The Dirty South
09.2023 - 09.2025
High School Diploma -
Pasadena Memorial High School
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