Ariana Virgil
Buckeye,AZ
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
12
12
years of professional experience
Work History
Student Services Specialist (Temporary)
Maricopa Student Support Center
01.2023 - 09.2024
- Provides comprehensive student support, specializing in enrollment services and financial aid via phone, email, chat, text, and other modes to prospective and current students.
- Collects, inputs, modifies, and verifies student information in the Customer Relationship Management (CRM), Student Information System (SIS), and other systems
- Assists with training, quality assurance, vendor management, and/or other projects pertinent to the daily operations of the Maricopa Contact Center
- Provides comprehensive counseling to students regarding financial aid eligibility through in-person, phone and email conversations
- Counsels and advises students about financial aid eligibility, application procedures, aid programs, costs, indebtedness, money and management and financial planning, individualizes information to the particular needs and situation of the student
- Answers questions and requests from students, parents, or guardians in person or in writing regarding financial aid programs and eligibility.
- Conducts regular proactive outreach efforts to impact retention
- Other duties as assigned
Change Specialist (Temporary)
Union Bank
01.2023 - 06.2023
- Company Overview: Remote
- Oversees the implementation, integration, effectiveness, and adherence to the change management process
- Assesses the impact, cost benefit and risk of proposed changes
- Coordinates the change planning and implementation process
- Manages implementation of end-to-end large scale application changes
- Maintains continuous communications with stakeholders, IT, and business teams
- Consults on large scale and complex change management programs across the organization
- Integrates change management process with other service management functions
- Provides day-to-day supervision of the change team, ensuring high levels of system/service availability of all systems
- Remote
Fiscal Technician
Estrella Mountain Community College
Avondale, USA
01.2013 - 04.2019
- Company Overview: Avondale, AZ
- Assist students in person and over the phone with student account inquiries, tuition and fee payments, payment plans, and third party authorizations
- Serve as a lead worker assigning and monitoring the work of others
- Respond to requests and complaints
- Conduct interviews for hiring process
- Review and update accounting system records
- Adheres to and ensures compliance with applicable policies and procedures
- Maintain security and confidentiality of all student information per FERPA regulations
- Accurately process tuition waivers and post information to accounts via Student Information System (SIS)
- Retrieve information and enter/update information in reports, logs or other documentation/record-keeping system
- Process and reconcile cash transactions; count and balance cash; prepare cash boxes and bank deposits
- Maintain and verify financial records
- Update Cashier Services section on the Estrella Mountain Community College website
- Process 3rd party waivers/create contracts for billing 3rd party agencies
- Provide financial accounting transaction review and financial reporting support of accounting, payroll, budgeting and/or procurement functions
- Review forms and documents for completeness and accuracy
- Process and post VA Ch
- 33 payments to student accounts, process refunds if necessary
- Avondale, AZ
Education
AA - Criminal Justice
Rio Salado College
09.2024
High School Diploma -
Estrella High School
06.2007
Skills
- Proficiency in Microsoft Office
- Excel
- Word
- PowerPoint
- Publisher
- Outlook
- Financial Management System (FMS)
- Human Capital Management (HCM)
- Chase Paymentech
- Data entry audit techniques
- Knowledge of applicable federal, state and local laws
- Interpreting and applying applicable laws
- Utilizing communication and interpersonal skills
- Coaching staff
- Providing direction to others
- Providing attention to detail
- Processing a high volume of data with accuracy
- Ability to communicate policies and procedures
- 3rd Party Billing/Collections
- Call Center Experience
- Call Center Lead
- Graphic Designing
- Social Media Marketing
- Content Creator
- Financial Aid Knowledge
- Logo creation
- Graphic and Media Design
- Graphic Design
- Digital graphics
- Microsoft Office expertise
- Image Editing
- Marketing media
- Branding
Trainingsconferences
- Nelnet Business Solutions Conference, New York City, NY
- FMS, Travel Authorizations, PG and Expense Reports, Avondale, AZ
- Student Financial Services Conference, Orlando, FL
Languages
Spanish
Full Professional
Affiliations
- https://www.canva.com/design/DAGNPZtQdxQ/Cvpy-4Z-0AvHFV54S0BdYA/view?utm_content=DAGNPZtQdxQ&utm_campaign=designshare&utm_medium=link&utm_source=editor
Timeline
Student Services Specialist (Temporary)
Maricopa Student Support Center
01.2023 - 09.2024
Change Specialist (Temporary)
Union Bank
01.2023 - 06.2023
Fiscal Technician
Estrella Mountain Community College
01.2013 - 04.2019
AA - Criminal Justice
Rio Salado College
High School Diploma -
Estrella High School
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