Ariana Witherspoon
Chagrin Falls,OH
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
Work History
Market Asset Protection Manager
Walmart
05.2023 - Current
- Reduced inventory shrinkage by implementing effective loss prevention strategies and conducting regular audits.
- Improved overall store safety for employees and customers by enforcing asset protection policies and procedures.
- Managed a team of asset protection associates, providing training and guidance to ensure consistent performance in preventing theft and reducing losses.
- Collaborated with store management to develop action plans addressing specific areas of high risk or vulnerability within the market.
- Conducted thorough investigations into cases of internal theft, resulting in the identification and termination of dishonest employees.
- Developed strong relationships with local law enforcement agencies to facilitate cooperation in deterring crime and apprehending suspects when necessary.
Store Lead
Walmart
08.2022 - 05.2023
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Streamlined store operations for increased efficiency and productivity through effective delegation of tasks.
- Reduced inventory discrepancies by conducting regular audits and implementing improved tracking procedures.
- Managed staff schedules, ensuring proper coverage during peak hours and minimizing overtime expenses.
- Mentored team members to develop their skills, resulting in multiple promotions within the company.
- Answered questions about store policies and addressed customer concerns.
Coach
Walmart
10.2020 - 07.2022
- Enhanced customer satisfaction by effectively resolving escalated issues and providing exceptional service.
- Streamlined store operations for increased efficiency through consistent monitoring and adjusting of inventory levels.
- Fostered a positive work environment, promoting teamwork and open communication among staff members.
Co Manager
Walmart
10.2019 - 10.2020
- Managed scheduling for all employees to ensure adequate coverage during peak periods without compromising labor cost objectives.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Assisted in the recruitment process by conducting interviews and selecting top-performing candidates who aligned with the company''s values.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
Assistant Manager
Walmart
08.2015 - 10.2019
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Personnel Coordinator, Customer Service Manager
Walmart
11.2011 - 08.2013
- Streamlined onboarding processes for new hires, resulting in reduced time to productivity.
- Collaborated with department managers to identify skill gaps and tailor training content accordingly.
- Evaluated employee progress post-training, ensuring the effective transfer of knowledge and skills to job tasks.
- Increased employee retention rates through engaging workshops focused on company culture and career development.
- Promoted a culture of learning within the organization by recognizing achievements and encouraging ongoing professional development efforts among staff members.
- Conducted full-cycle recruitment to meet company staffing goals and maintain effective business operations.
Customer Service Supervisor
Target
03.2006 - 10.2011
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Education
High School Diploma -
James Ford Rhodes
Cleveland, OH06.2008
Skills
- Emergency Preparedness
- Training and Development
- Adaptability
- Customer Service
- Human Resources Management
Timeline
Market Asset Protection Manager
Walmart
05.2023 - Current
Store Lead
Walmart
08.2022 - 05.2023
Coach
Walmart
10.2020 - 07.2022
Co Manager
Walmart
10.2019 - 10.2020
Assistant Manager
Walmart
08.2015 - 10.2019
Personnel Coordinator, Customer Service Manager
Walmart
11.2011 - 08.2013
Customer Service Supervisor
Target
03.2006 - 10.2011
High School Diploma -
James Ford Rhodes