Traveling
Ariana Zozaya
buckeye,AZ
Summary
Dynamic professional with a proven track record at various jobs, excelling in customer satisfaction through personalized service and effective problem-solving. Demonstrated adaptability and attention to detail in high-pressure environments, enhancing operational efficiency. Skilled in multitasking and time management, consistently meeting deadlines and exceeding expectations. Reliable and responsible, committed to delivering exceptional results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front End Team Member
Costco
06.2023 - Current
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked with other associates to support cashiers and management needs.
- Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
- Bagged items securely to minimize breakages and reduce losses.
- Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
- Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
- Worked effectively in fast-paced environments.
Customer Service Representative/Airport Ramp Agent
Southern Airways Express
01.2023 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced airport safety by conducting thorough inspections of aircraft and equipment prior to loading and unloading.
- Coordinated ground crew activities to complete objectives on schedule.
- Positioned aircraft from remote locations of airport to designated areas for operation.
- Ensured proper weight distribution in aircraft by diligently following load plans and adjusting as necessary.
Guest Advocate/ General Merchandiser
Target
07.2021 - 06.2022
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Maintained a clean and inviting store environment, contributing to a pleasant shopping experience for guests.
- Managed high-volume workloads under tight deadlines while maintaining focus on delivering exceptional service to every customer.
- Trained new personnel regarding company operations, policies and services.
- Managed timely and effective replacement of damaged or missing products.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Optimized store operations by assisting with opening or closing procedures as needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Associate of Arts - Forensic Science
Maricopa Community Colleges, Phoenix College
Phoenix, AZ05-2025
High School Diploma -
Metropolitan Arts Institute
Phoenix, AZ05-2019
Skills
- Friendly and helpful
- Problem-solving
- Honest and dependable
- Time management
- Reliable and responsible
- Attention to detail
- Multitasking Abilities
- Adaptable and flexible
Certification
- Crime Scene Investigation
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Interests
Criminology and behavioral analysis
Continuous learning and personal growth
Drawing and creative expression
Timeline
Front End Team Member
Costco
06.2023 - Current
Customer Service Representative/Airport Ramp Agent
Southern Airways Express
01.2023 - 05.2023
Guest Advocate/ General Merchandiser
Target
07.2021 - 06.2022
Associate of Arts - Forensic Science
Maricopa Community Colleges, Phoenix College
High School Diploma -
Metropolitan Arts Institute
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