Ariana Cierra Wright
Torrance,CA
Overview
9
9
years of professional experience
Work History
Info Center Representative II (Lead)
Square Enix Ltd.
El Segundo, CA
10.2022 - Current
- Familiar with trouble shooting all major video game platforms including iOS and android
- Assigns and delegates tasks to customer service agents
- De-escalated customer issues with proven conflict mediation and problem-solving abilities
- Coordinates weekly with other international support teams
- Created and implemented new training materials for games for the North American region such as Final Fantasy XIV: Endwalker
- Works closely with the Merchandise and E-Commerce Departments regarding warranty cases for SQUARE ENIX Online Store collectibles such as: SQUARE ENIX MEMBERS Rewards, FINAL FANTASY TCG, Plushies, PLAY ARTS KAI, BRING ARTS, BRIGHT ARTS, STATIC ARTS figures, Jewelry, Apparel, and Game titles.
Info Center Representative
Square Enix Ltd.
El Segundo, CA
10.2017 - 10.2022
- Monitored player feedback on various social media platforms such as Twitter and Reddit
- Resolves customer concerns regarding account, billing and technical issues
- Valued member of team that ran interactive FFXIV Booth at E3 2018
- Management’s first choice to train and coach new hires
Sales Representative
Teavana
Torrance, CA
12.2016 - 10.2017
- Tailored consumer’s tea shopping experience through customer education; cultivation, health benefits, taste, and preparation of tea
- Twice selected Employee of the Month for exceptional service and achieving sales goals.
Instructor
Watch Me Draw, Watch Me Sculpt
Torrance, CA
03.2017 - 10.2017
- Taught after school grades K-5 how to draw and make sculptures
- Collaborated with art instructors to develop age appropriate curriculums to bring out the best in children’s creativity
- Cultivated a safe space for children to reach their full potential through creative outlets.
Social Media Coordinator
Los Angeles Women's Theater Festival
Hollywood, CA
06.2016 - 08.2016
- Managed media creation, video and photography for theater’s social media platforms
- Lead responsible for planning, scheduling, and organizing the Wine Down Wednesday and Women’s Empowerment Day events
Education
Bachelor of Art - Studio Art
California State University Long Beach
Long Beach, CA01.2016
Associate of Arts -
El Camino College
Torrance, CA05-2014
Skills
- In the depth of TCG games such as Yu-Gi-Oh, Magic: The Gathering, and Flesh and Blood
- Avid gamer across various platforms, including PlayStation, Nintendo Switch, and PC
- Experience working events such as Anime Los Angeles, San Diego Comic Con and E3
- Excellent written and verbal communication skills
- Proficient in Microsoft Suite
- Social media monitoring
- Accountable and reliable, meets or exceeds all assigned tasks
- Team leadership skills
- Listed in the credits of several AAA titles such as, FINAL FANTASY XIV: DawnTrail, FINAL FANTASY VII: Rebirth and Bravely Default: Flying Fairy HD Remaster
Timeline
Info Center Representative II (Lead)
Square Enix Ltd.
10.2022 - Current
Info Center Representative
Square Enix Ltd.
10.2017 - 10.2022
Instructor
Watch Me Draw, Watch Me Sculpt
03.2017 - 10.2017
Sales Representative
Teavana
12.2016 - 10.2017
Social Media Coordinator
Los Angeles Women's Theater Festival
06.2016 - 08.2016
Bachelor of Art - Studio Art
California State University Long Beach
Associate of Arts -
El Camino College
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