Ariana E Chavez
Delhi,CA
Summary
Dedicated Amazon operations professional with over 7 years of progressive experience in fulfillment center operations. Results-driven Flow Lead with expertise in team leadership, safety compliance, and performance metrics. Proven ability to enhance workforce engagement and drive continuous improvement in high-pressure environments.
Overview
1
1
Language
7
7
years of professional experience
Work History
Tier 1 Associate
Amazon
Patterson, CA
07.2019 - 01.2021
- Executed core fulfillment functions including picking, packing, shipping, and inventory management in a high-volume and fast pace environment.
- Consistently met or exceeded individual productivity and quality targets while adhering to all safety standards.
- Demonstrated reliability and adaptability by working flexible schedules across multiple shifts including nights and weekends.
- Converted from Seasonal Fulfillment Associate to full-time (blue badge) status based on strong performance.
- Operated powered industrial equipment ( wheeled dollies, carts) to move products weighing up to 100 pounds safely and efficiently.
Learning Ambassador
Amazon
Patterson, CA
10.2019 - 09.2020
- Facilitated onboarding sessions to enhance new employee integration and understanding of company culture.
- Assisted in developing training materials to improve learning outcomes.
- Supported L4 and Tier 3 by providing feedback on training effectiveness.
- Collaborated with leadership to identify skill gaps and recommend targeted learning solutions.
- Trained over 50+ new hires in Ship Dock and Pack department.
Process Guide
Amazon
Patterson, CA
05.2020 - 01.2021
- Monitored problem-solve operations to ensure units were efficiently resolved and routed to assigned trailers.
- Collaborated with PA for labor board management and associate work assignments to optimize staffing needs.
- Supported multiple dock areas to reduce recirculation and resolve quality issues.
- Provided onboarding support and guidance to new hires, addressing questions and concerns to facilitate their integration into Ship Dock operations.
Process Assistant
Amazon
Turlock, CA
01.2021 - Current
- Lead and direct a team of fulfillment associates on the production floor, assigning tasks and monitoring workflow to meet daily productivity and quality targets.
- Implemented safety rules, enhancing workplace safety for associates.
- Trained new employees on standard operating procedures and best practices.
- Implemented process improvements that reduced errors and increased accuracy in fulfillment tasks.
- Collaborated with team members to identify quality and productivity improvements in Pick operations.
- Guided associates on proper work techniques to improve performance. about standard work and helped reduced any errors throughout department.
Flow Lead
Amazon
Turlock, CA
06.2025 - Current
- Serve as the primary point of contact between hourly associates and Area Managers, ensuring clear communication of operational priorities and policy updates
- Track and communicate real-time performance metrics including rate, quality, and attendance to drive continuous improvement
- Monitor shift flow using outbound flow planner (NSSP), Realtime Outbound Demand Observer (RODEO), and Fulfillment Center Labor Management (FCLM).
- Determine actual current Work In Progress (WIP) using RODEO.
- Monitor post-SLAM conveyance for jams or blue lights using local conveyance schematics.
- Efficiently communicate with Process Assistants and Area Managers about any associate movement planned for the next quarter.
- Ensure all movements are made during break.
- Determining all shipments are processed before Critical Pull-Time (CPT) and makes it into trailer on time.
Education
High School Diploma -
Hilmar High School
Hilmar06-2015
Merced College
Merced, CASkills
Team Leadership & Mentoring
Safety & Compliance Management
Workforce Engagement & Motivation
Performance Metrics & Reporting
Shift Planning & Labor Management
Process Improvement
Quality Assurance
Cross-Functional Collaboration
Training & Associate Development
Adaptability & Flexibility
Languages
Spanish
Native or Bilingual
Timeline
Flow Lead
Amazon
06.2025 - Current
Process Assistant
Amazon
01.2021 - Current
Process Guide
Amazon
05.2020 - 01.2021
Learning Ambassador
Amazon
10.2019 - 09.2020
Tier 1 Associate
Amazon
07.2019 - 01.2021
Merced College
High School Diploma -
Hilmar High School