Ariana Fleming
Eureka,CA
Summary
Compassionate and detail-oriented customer service professional with over 4 years of experience in high-volume, dynamic environments across commercial aviation, healthcare, and customer service. Skilled in fostering positive interactions, verifying sensitive information and documentation, and managing check-in, boarding, passenger service, and operational processes with accuracy and efficiency. Recognized for strong communication, empathy, and resilience while multitasking in fast-paced, safety and security-sensitive environments. Experienced in supporting passengers and individuals with diverse needs while maintaining a high standard of professionalism, safety, and care. Seeking to bring a genuine passion for service, hands-on aviation experience, and a commitment to operational excellence to the Delta Air Lines team.
Overview
6
6
years of professional experience
Work History
Patient Service Specialist
Providence Medical Group
Eureka, California
06.2026 - Current
- Served as professional, empathetic first point of contact, effectively communicating with patients, families, providers, and healthcare teams to address needs and resolve concerns.
- Delivered compassionate, patient-centered service to pediatric and women's health patients and families, ensuring welcoming and positive experiences from check-in through check-out.
- Managed high-volume phone calls and in-person interactions, maintaining calm and courteous demeanor while focusing on solutions.
- Effectively multitask and prioritize competing responsibilities, including scheduling, patient check-in/check-out, phone inquiries, and administrative tasks, while maintaining accuracy and attention to detail.
- Collaborate with physicians, nurses, and multidisciplinary teams to facilitate clear communication, efficient operations, and a safe, positive environment.
- Maintain strict confidentiality and HIPAA compliance when handling sensitive information, demonstrating sound judgment, discretion, and professionalism.
Cross Utilized Agent
SkyWest Airlines
McKinleyville, California
10.2023 - 09.2026
- Delivered exceptional passenger service across check-in, boarding, gate, baggage, and ramp operations while maintaining professionalism and composure in a fast-paced, safety-critical environment.
- Verified passenger identification, travel documentation, and boarding requirements in accordance with TSA, government, airline, and international regulations, exercising sound judgment and attention to detail.
- Assisted passengers with disabilities, accessibility needs, and unaccompanied minors, providing individualized support while prioritizing safety, comfort, dignity, and clear communication.
- Managed boarding operations, passenger flow, gate announcements, and coordination with flight crews and ground teams to support safe and efficient departures.
- Assisted passengers during delays, cancellations, missed connections, and other irregular operations, providing clear solutions while de-escalating concerns and maintaining a calm, empathetic demeanor.
- Served as Ground Security Coordinator, overseeing critical pre-departure security procedures, ensuring strict compliance with TSA and airline security requirements, and coordinating effective security responses to protect passengers, crew, and aircraft prior to departure.
- Supported aircraft turnaround operations through safety inspections, aircraft marshalling, pushback, baggage handling, ground equipment operation, cleaning, and other time-sensitive servicing responsibilities.
- Selected as Temporary Supervisor, coordinating daily assignments, supporting station operations, training new agents, and helping maintain a safe, efficient, and professional work environment.
Team Member
Taco Bell
Eureka, California
12.2020 - 11.2022
- Delivered friendly, efficient customer service in a fast-paced environment, enhancing customer satisfaction while managing multiple needs simultaneously.
- Processed customer orders and payments with attention to detail and professionalism during high-volume periods, ensuring accurate transactions.
- Collaborated with team members to maintain operations, uphold cleanliness and safety standards, and deliver consistent service.
Education
High School Diploma -
Fortuna High School
Fortuna, CA06-2022
Skills
- Patient Advocacy
- Exceptional Customer Service
- Passenger & Patient Relations
- Clear, Compassionate & Empathetic Communication
- Conflict Resolution & De-escalation
- Multitasking, Prioritization & Adaptability
- Safety & Security Awareness
- Problem-Solving
- Interdisciplinary Collaboration
- Professionalism & Discretion
Timeline
Patient Service Specialist
Providence Medical Group
06.2026 - Current
Cross Utilized Agent
SkyWest Airlines
10.2023 - 09.2026
Team Member
Taco Bell
12.2020 - 11.2022
High School Diploma -
Fortuna High School