Ariana Jones
Summary
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Insurance Broker
Graber & Associates
01.2017 - Current
- Enhanced client satisfaction by providing comprehensive employer health insurance solutions tailored to their needs.
- Conducted thorough risk assessments for employer groups, enabling better customization of insurance plans to meet specific requirements.
- Educated employers on the benefits of various plan options, empowering them to make informed decisions about their health insurance selections.
- Identified potential gaps in existing coverage plans and proposed suitable enhancements as necessary to ensure comprehensive protection for employees.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Resolved complex claims issues, advocating on behalf of clients to ensure fair settlements.
- Mentored junior agents, sharing industry insights and best practices for success in the field.
- Established a solid reputation within the community as a knowledgeable and reliable resource for all things insurancerelated.
- Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
- Maintained high standards of customer service by building relationships with clients.
B2B Account Manager
Pipestone Publishing
01.2016 - 01.2017
- Increased customer retention by building strong relationships and providing personalized account management.
- Boosted sales revenue through identifying upsell opportunities and presenting tailored solutions to clients.
- Managed a portfolio of high-value accounts, ensuring consistent client satisfaction and long-term loyalty.
- Developed targeted sales strategies for specific industries, resulting in increased market penetration.
Business Manager
Benco Products, Inc
12.2012 - 01.2016
- Streamlined business processes by implementing new project management tools and techniques.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Developed strategic partnerships with key stakeholders, leading to significant growth opportunities for the company.
- Supervised billing, payroll, month-end, reconciliations, general ledger accounting and numerous other financial processes.
- Negotiated competitive rates with carriers, reducing overall shipping costs for the company.
- Improved shipping efficiency by streamlining packing and labeling processes.
- Achieved cost savings by negotiating contracts and pricing with suppliers.
- Managed supplier relationships to ensure timely delivery of products and services.
Healthcare Business Manager
Avera Brady Health And Rehab
05.2011 - 11.2012
- Reduced claim processing time by implementing efficient workflow processes and organization strategies.
- Enhanced accuracy in claim submission for better reimbursement rates by thorough reviewing of insurance policies and patient information.
- Managed patient billing processes for timely, accurate payments.
- Resolved patient billing issues in line with established guidelines.
- Enhanced patient satisfaction by effectively explaining financial options and answering billing inquiries.
- Streamlined insurance verification processes for increased efficiency and reduced errors.
PHYSICAL THERAPY CLINIC MANAGER
Pro Active Physical Therapy
08.2009 - 05.2011
- Streamlined clinic operations by implementing efficient scheduling and appointment systems.
- Improved patient satisfaction through effective communication and compassionate care.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge of industry standards and best practices.
- Developed strong relationships with patients, fostering trust and loyalty to the clinic.
- Collaborated with other healthcare providers to ensure seamless coordination of care for patients.
- Reduced claim processing time by implementing efficient workflow processes and organization strategies.
- Enhanced accuracy in claim submission for better reimbursement rates by thorough reviewing of insurance policies and patient information.
- Collaborated with healthcare providers to obtain necessary documentation, ensuring timely and accurate claim submissions.
Clinic Manager
The Eye Doctors
05.2006 - 08.2009
- Streamlined clinic operations by implementing efficient scheduling and appointment systems.
- Improved patient satisfaction through effective communication and compassionate care.
- Enhanced team performance by providing regular training and professional development opportunities.
- Successfully managed clinic budgets, optimizing resource allocation for maximum efficiency.
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Streamlined inventory management to reduce excess stock and optimize product availability for clients.
Education
Massage Certification - Massage Therapy
Sioux Falls Therapeutic Massage And Education
Sioux Falls09.2004
High School Diploma -
Dell Rapids High School
Dell Rapids, SD05.2001
Skills
- Driven
- Sales experience
- Client relationship management
- Business Administration
- Staff Development
- Strategic Planning
- Problem Solving Aptitude
- Adaptability and Flexibility
- Dependable and Responsible
- Attention to Detail
- Cultural Awareness
- Self-Directed
Certification
- Licensed Life/Health Insurance Agent
- Previous Certified Optician
- Previous CMT - Certified Massage Therapist
Timeline
Insurance Broker
Graber & Associates
01.2017 - Current
B2B Account Manager
Pipestone Publishing
01.2016 - 01.2017
Business Manager
Benco Products, Inc
12.2012 - 01.2016
Healthcare Business Manager
Avera Brady Health And Rehab
05.2011 - 11.2012
PHYSICAL THERAPY CLINIC MANAGER
Pro Active Physical Therapy
08.2009 - 05.2011
Clinic Manager
The Eye Doctors
05.2006 - 08.2009
Massage Certification - Massage Therapy
Sioux Falls Therapeutic Massage And Education
High School Diploma -
Dell Rapids High School